Skedulo Customer Reviews 2024

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Skedulo

Composite Score

6.7 /10

CX Score

6.8 /10

13 Reviews Write a Review

What is Skedulo?

Skedulo is the platform for intelligent mobile workforce management. The Skedulo platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are full-time, part-time, or contract employees. Skedulo offers enterprises and mid-market companies a mobile workforce management solution with robust integration capabilities.. With Skedulo, enterprises can unify their tech stacks and move trustworthy data across the organization with ease.

Company Details

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Skedulo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Skedulo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Skedulo?

0% Negative

13% Neutral

87% Positive

Pros

Helps Innovate
Includes Product Enhancements
Generous Negotitation
Reliable

Feature Ratings

Average 78

Service Scheduling

Dispatch Management

GPS Tracking

Dashboards, Analytics and Reporting

Field Service Workflow Management

Field Service Knowledge Management

Field Sales Enablement

Mobile App

Application Integration

Online Booking

Billing and Invoice Management

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Skedulo Reviews

Matthew T.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Eliminated Spreadsheets and Headaches

Likeliness to Recommend

10 /10

What differentiates Skedulo from other similar products?

Great features and ongoing development

What is your favorite aspect of this product?

The ease of use for end-users of both the web app and mobile app

What do you dislike most about this product?

Difficulty in managing regional boundaries in automated resource allocation processes

What recommendations would you give to someone considering this product?

If you spend more than 1 minute per deliverable service trying to schedule it, consider Skedulo

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Jan C.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Great alternative to SF Field Service Management

Likeliness to Recommend

8 /10

What differentiates Skedulo from other similar products?

Good value, supportive & accomodating implementation team.

What is your favorite aspect of this product?

User friendly UI, easy to train new users.

What do you dislike most about this product?

The mobile app requires a lot of improvement. It is useable but could be much better.

What recommendations would you give to someone considering this product?

Be very clear with your business as to what your expectations from the product are from the outset.

Pros

Enables Productivity
Trustworthy
Saves Time
Respectful

Latest Research

Skedulo

What is Skedulo?

Company Details

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Awards & Recognition

Skedulo Ratings

81 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Skedulo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Skedulo Reviews

Matthew T.

Eliminated Spreadsheets and Headaches

Likeliness to Recommend

Pros

Jan C.

Great alternative to SF Field Service Management

Likeliness to Recommend

Pros

Title

4
Since last award

Feature Ratings

Service Scheduling

Dispatch Management

GPS Tracking

Dashboards, Analytics and Reporting

Field Service Workflow Management

Field Service Knowledge Management

Field Sales Enablement

Mobile App

Application Integration

Online Booking

Billing and Invoice Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features