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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.1 /10
CX Score
9.2 /10
Category
Slack
9.1 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

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1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

83

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

84

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Arturo Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Internal and collaborative communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

I highlight its integration with various applications, the ability to create public and private channels and the advanced search functions. The integration with tools such as Google Drive and Trello allows all our work infrastructure to flow in one place, which is a great time saver. Channels have made it easier for us to organize conversations, creating a specific space for marketing ideas or technical discussions, while advanced search makes finding past messages a breeze.

What is your favorite aspect of this product?

I use Slack in my organization to streamline the and foster collaboration between teams. Conversations often get lost in lengthy emails, so Slack has become our solution to address this challenge. It allows teams to share ideas in real time, organizing projects and topics into specific channels. This has reduced confusion and made it easier for information to flow more conveniently between departments.

What do you dislike most about this product?

The overabundance of notifications can be overwhelming, especially in active channels.

What recommendations would you give to someone considering this product?

Slack is particularly effective for creative and sales teams that require assertive and continuous communication. It is less appropriate for organizations that require more rigid communication structures or for those who prefer traditional email communication. In a world where remote collaboration is increasingly relevant, Slack has established itself as an essential tool in our organization

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jose L.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

The Ultimate Tool for Team Communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Unlike other communication tools, such as Microsoft Teams or Zoom, Slack focuses more on instant messaging and organizing information across channels. While Teams is geared toward video conferencing and meetings, Slack allows for a more dynamic and less intrusive workflow, leading to more organic and less formal communication. Everyone in the channel can see the conversations, which promotes a more open and collaborative work environment.

What is your favorite aspect of this product?

One of the features I value most about Slack is its customization capabilities. Each user can customize their workspace according to their preferences, from visual themes to notification settings. I also appreciate the constant development of new features and improvements to the platform, which demonstrates its creators' commitment to the user experience. In an increasingly digital and remote work environment, Slack has established itself as an indispensable tool for team communication.

What do you dislike most about this product?

This tool, with everything it offers, is excellent. I can't say anything I don't like about it. It also facilitates one-on-one communication, ideal for quick, private conversations between team members, and allows you to find messages, files, and specific topics, improving productivity by saving you time searching for information.

What recommendations would you give to someone considering this product?

I recommend this platform called Slack because it's easy for several reasons. First, its intuitive interface makes it easy for users to adapt, which reduces the learning curve. Furthermore, its ability to integrate with other tools significantly improves the teamwork experience. Finally, Slack fosters a collaborative organizational culture.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Awolu S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Slack: Boost Productivity Across Your Enterprise

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It is a valuable chat platform, particularly for connecting with external partners when internal tools like Teams might not be suitable. Its separate channels also make it easy to focus on the right conversation at the right moment.

What is your favorite aspect of this product?

What I appreciate most about Slack is its power to streamline communication through organized channels and threads, making conversations and files readily available and significantly cutting down on email overload. The seamless integration with other essential tools also greatly enhances collaboration, making teamwork feel effortless.

What do you dislike most about this product?

Personally, I find Slack organization very confusing. The threading and layout of chats and channels often lead to me losing track of conversations and missing important messages, making navigation difficult. Beyond basic chatting, I don't utilize its other features. What I dislike most is the constant barrage of notifications, which become overwhelming and distracting, easily pulling me into too many discussions and making the interface feel cluttered, especially as a less frequent user.

What recommendations would you give to someone considering this product?

I'd recommend carefully evaluating your team's comfort level with threaded messaging and channel organization, as it can be a point of confusion for some.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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