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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Aaryaman V.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

6 /10

What differentiates Slack from other similar products?

Slack's differentiator is its highly customizable workflows and extensive app integrations, allowing seamless collaboration across diverse tools, platforms, and teams, enhancing productivity in a unique way.

What is your favorite aspect of this product?

The ability to integrate various apps and services, like Google Drive, Zoom, and Trello, makes Slack a powerful hub for project management, reducing the need to switch between platforms.

What do you dislike most about this product?

Slack can become overwhelming with constant notifications and long message threads, making it difficult to focus on critical information without getting distracted.

What recommendations would you give to someone considering this product?

Ensure you organize channels effectively and use notification settings wisely to avoid information overload. Take advantage of its integrations to streamline workflows and enhance team collaboration.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Aman N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great product easy to use and interact to others

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Great UI, Easy to use and lightweight

What is your favorite aspect of this product?

Huddle feature

What do you dislike most about this product?

Status indicator on your profile

What recommendations would you give to someone considering this product?

Better then others in market

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Shreya S.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product for team collaboration

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Easy of use, very user friendly, easy communication

What is your favorite aspect of this product?

how fun it is to use, newer products and features, nothing outdated

What do you dislike most about this product?

nothing to dislike

What recommendations would you give to someone considering this product?

go for it, great product and great features for work management

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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