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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Boka B.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

No Success Limitations

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

All messages are delivered at same time to every participants

What is your favorite aspect of this product?

Ease to coordinate external collaboration

What do you dislike most about this product?

Simple tool,no dislike

What recommendations would you give to someone considering this product?

Everything is possible in real-time with those application

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prabhjit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Simplifies Everyday Communication at Work

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The ease of use and cross platform availability are the main differentiating factors when it comes to Slack. You have a mobile app to chat on the go, They offer a web app making it easy for users to skip the lengthy installation process and get access to their conversations straight from a URL. Plus users who like a dedicated app can install a desktop as well. Plus there's no complicated stuff involved and anyone without much training or expertise can start chatting with their peers.

What is your favorite aspect of this product?

The amount of features it offers even in the base version is amazing. While there are apps heavily restrict features and make it necessary for you to upgrade your plans slack doesn't do that. It gives you complete access to it's features allowing you to make the best use of it. Weather it's sharing files or integrating the app with other platforms such as Empuls, you get everything.

What do you dislike most about this product?

Honestly, this is one of the best products out there and the team constantly works to make it better so there's nothing I dislike about Slack.

What recommendations would you give to someone considering this product?

Go for it without any second thoughts. Trust me it will make your life at work easy and I don't think it's gonna disappoint you. 10/10 recommended!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bowen R.

  • Role: Sales Marketing
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

The Fun and Flexible Chat Hub

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack isn't your typical enterprise collaboration tool. It's more like a fun and interactive chat hub that fosters a more casual communication style. What sets it apart for me is the sheer number of integrations available.

What is your favorite aspect of this product?

Slack's integrations are an absolute lifesaver. We have it connected to our marketing automation platform, project management tool, and even our social media scheduling software. This allows us to receive notifications, manage tasks, and even schedule posts directly within Slack

What do you dislike most about this product?

While Slack boasts a wide range of features, the search functionality can be a bit hit or miss sometimes. Searching for specific messages or files can be cumbersome, especially when dealing with a large volume of conversations

What recommendations would you give to someone considering this product?

It's a fantastic tool for brainstorming sessions, quick project updates, and fostering a sense of team camaraderie. Just remember, while Slack is great for informal communication, it might not be the most suitable platform for highly confidential discussions or complex document collaboration.

Pros

  • Enables Productivity
  • Trustworthy
  • Inspires Innovation
  • Saves Time

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