What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Boka B.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
No Success Limitations
Likeliness to Recommend
What differentiates Slack from other similar products?
All messages are delivered at same time to every participants
What is your favorite aspect of this product?
Ease to coordinate external collaboration
What do you dislike most about this product?
Simple tool,no dislike
What recommendations would you give to someone considering this product?
Everything is possible in real-time with those application
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Prabhjit S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2024
Simplifies Everyday Communication at Work
Likeliness to Recommend
What differentiates Slack from other similar products?
The ease of use and cross platform availability are the main differentiating factors when it comes to Slack. You have a mobile app to chat on the go, They offer a web app making it easy for users to skip the lengthy installation process and get access to their conversations straight from a URL. Plus users who like a dedicated app can install a desktop as well. Plus there's no complicated stuff involved and anyone without much training or expertise can start chatting with their peers.
What is your favorite aspect of this product?
The amount of features it offers even in the base version is amazing. While there are apps heavily restrict features and make it necessary for you to upgrade your plans slack doesn't do that. It gives you complete access to it's features allowing you to make the best use of it. Weather it's sharing files or integrating the app with other platforms such as Empuls, you get everything.
What do you dislike most about this product?
Honestly, this is one of the best products out there and the team constantly works to make it better so there's nothing I dislike about Slack.
What recommendations would you give to someone considering this product?
Go for it without any second thoughts. Trust me it will make your life at work easy and I don't think it's gonna disappoint you. 10/10 recommended!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bowen R.
- Role: Sales Marketing
- Industry: Energy
- Involvement: End User of Application
Submitted Apr 2024
The Fun and Flexible Chat Hub
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack isn't your typical enterprise collaboration tool. It's more like a fun and interactive chat hub that fosters a more casual communication style. What sets it apart for me is the sheer number of integrations available.
What is your favorite aspect of this product?
Slack's integrations are an absolute lifesaver. We have it connected to our marketing automation platform, project management tool, and even our social media scheduling software. This allows us to receive notifications, manage tasks, and even schedule posts directly within Slack
What do you dislike most about this product?
While Slack boasts a wide range of features, the search functionality can be a bit hit or miss sometimes. Searching for specific messages or files can be cumbersome, especially when dealing with a large volume of conversations
What recommendations would you give to someone considering this product?
It's a fantastic tool for brainstorming sessions, quick project updates, and fostering a sense of team camaraderie. Just remember, while Slack is great for informal communication, it might not be the most suitable platform for highly confidential discussions or complex document collaboration.
Pros
- Enables Productivity
- Trustworthy
- Inspires Innovation
- Saves Time