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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

James W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Any company's communication benefits from Slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Compared to our previous method of organizational management, Slack is light years ahead of the competition. Not only is the platform's interface a pleasure to work with, but it also allows all team members to be in constant contact with each other. Having a technology that allows us to set up channels when we want to, according to the project strategy we have in place, is wonderful for us.

What is your favorite aspect of this product?

Thanks to the platform's high level of communication, the management and organization of our team has greatly improved. The time and effort saved thanks to Slack's communication tools has allowed us to increase our productivity significantly. Our team is able to meet and make decisions about future strategy much more quickly, and everyone can focus on their own tasks more effectively.

What do you dislike most about this product?

The mobile version is not very reliable; for example, there have been times when I thought I had sent a message when it never actually went out, and it is very difficult to customize things from my profile.

What recommendations would you give to someone considering this product?

Slack is an ideal platform for internal company communications. It helps users achieve their goals by connecting with customers faster than competing alternatives. Highly recommended for large and mid-sized companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Martina E.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Excellent communication program.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Through Slack Connect, I am able to connect with collaborators outside of my organisation securely and in confidentiality. This has reduced the exposure of myself and my team to spam attacks or phishing attacks through email communication.

What is your favorite aspect of this product?

Slack is simple to use and maintains a smooth experience across web , mobile and desktop application. Navigation is also smooth and the security of data shared on the Slack platform is secured.

What do you dislike most about this product?

Been using Slack for the better part of the last five years. I have only ever had a positive experience using this program for collaborative purposes at my former and current company.

What recommendations would you give to someone considering this product?

In this era of remote communication and teams communicating virtually, Slack has truly stood out.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Justina E.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Helpful for streamlined communication.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Apart from communication , Slack allows for minor automation of tasks and day to day processes through its workflow builder feature. This enables my team work faster, and enhances our productivity at work.

What is your favorite aspect of this product?

The versatility and ease of use, appeals to me most. I can engage with colleagues on Slack through texting , file sharing , audio or video communication ( hurdles ).. Discussions on Slack are very organised too, a result of the CHANNEL feature, that allows discussions be organised based on topics, projects etc

What do you dislike most about this product?

I struggle to manage my notifications on Slack. A lot of the time , I have been overwhelmed by the amount of notifications I get on my Slack app. The notifications have sometimes been a source of distraction and most importantly, I have in the past, missed out on critical messages because they were lost in the midst of tens of other notifications. Slacks needs to come up with customisation options, that will enable me better manage my notifications.

What recommendations would you give to someone considering this product?

By consolidating files and messages in one platform,I am of the opinion that Slack helps to streamline communication.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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