What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Pranav S.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2024
Slack -Best way of replacing e-mails.
Likeliness to Recommend
What differentiates Slack from other similar products?
Quick responses from service teams whenever required
What is your favorite aspect of this product?
Ease of use and its wide ranging features helps us lot
What do you dislike most about this product?
Nothing to dislike but messaging sometimes gets unorganised
What recommendations would you give to someone considering this product?
Highly recommended
Pros
- Helps Innovate
- Trustworthy
- Respectful
- Client Friendly Policies
Amrithasri M.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2024
Excellent official Private chat pool
Likeliness to Recommend
What differentiates Slack from other similar products?
Excellent communication software to use within the organisation.
What is your favorite aspect of this product?
Easy to create groups. Safer to share official information and documents. It integrates well with third party applications. Quick messaging with any one from my organisation and screen sharing helps a lot.
What do you dislike most about this product?
Notification feature should be improved.
What recommendations would you give to someone considering this product?
It helps to make the official things separately from other social media.It is safer and works only for your organisation.Surely works great worth buying.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nikhil C.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
One application with loaded features, capabilities
Likeliness to Recommend
What differentiates Slack from other similar products?
One application with loaded features and capabilities that fulfils all the requirement for Internal communication purpose within any organisation.
What is your favorite aspect of this product?
Single window application, with all the options available on one screen.
What do you dislike most about this product?
Nothing to dislike, it fulfils are the requirements.
What recommendations would you give to someone considering this product?
Its a segment top application, go for it. You can find any better app than this.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing