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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Pranav S.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Slack -Best way of replacing e-mails.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Quick responses from service teams whenever required

What is your favorite aspect of this product?

Ease of use and its wide ranging features helps us lot

What do you dislike most about this product?

Nothing to dislike but messaging sometimes gets unorganised

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Helps Innovate
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Amrithasri M.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Excellent official Private chat pool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Excellent communication software to use within the organisation.

What is your favorite aspect of this product?

Easy to create groups. Safer to share official information and documents. It integrates well with third party applications. Quick messaging with any one from my organisation and screen sharing helps a lot.

What do you dislike most about this product?

Notification feature should be improved.

What recommendations would you give to someone considering this product?

It helps to make the official things separately from other social media.It is safer and works only for your organisation.Surely works great worth buying.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nikhil C.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

One application with loaded features, capabilities

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

One application with loaded features and capabilities that fulfils all the requirement for Internal communication purpose within any organisation.

What is your favorite aspect of this product?

Single window application, with all the options available on one screen.

What do you dislike most about this product?

Nothing to dislike, it fulfils are the requirements.

What recommendations would you give to someone considering this product?

Its a segment top application, go for it. You can find any better app than this.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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