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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Saachi D.

  • Role: Human Resources
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Has multiple features,hardly disappoints🤩

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

There are just too many features you get in slack but the best differentiator, hands down, is the number of software integrations you can do in slack to ease your day to day operations. In my previous organisation, we had almost 10-15 software’s integrated into slack, like Asana, confluence etc.

What is your favorite aspect of this product?

Favourite one would be the instant messaging feature. I love how quick and easy it to to search anybody from the entire organisation and drop them a quick text. So quick yet formal. Moreover, if I want to do a quick call instead of a quick message, that’s also possible.

What do you dislike most about this product?

I don’t really dislike anything because I believe it is continually improving. However, I believe screen sharing while huddles (what we call call quick calls in slack) do have a lot of improvement since it always gives me and the other person bandwidth issues.

What recommendations would you give to someone considering this product?

Slack can solve the purpose of instant messaging, calls, files collaboration and much more. However, it is still advised to research on what your organisation needs and whether slack is solving that purpose for your entire organisation.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Boka B.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

No Success Limitations

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

All messages are delivered at same time to every participants

What is your favorite aspect of this product?

Ease to coordinate external collaboration

What do you dislike most about this product?

Simple tool,no dislike

What recommendations would you give to someone considering this product?

Everything is possible in real-time with those application

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prabhjit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Simplifies Everyday Communication at Work

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The ease of use and cross platform availability are the main differentiating factors when it comes to Slack. You have a mobile app to chat on the go, They offer a web app making it easy for users to skip the lengthy installation process and get access to their conversations straight from a URL. Plus users who like a dedicated app can install a desktop as well. Plus there's no complicated stuff involved and anyone without much training or expertise can start chatting with their peers.

What is your favorite aspect of this product?

The amount of features it offers even in the base version is amazing. While there are apps heavily restrict features and make it necessary for you to upgrade your plans slack doesn't do that. It gives you complete access to it's features allowing you to make the best use of it. Weather it's sharing files or integrating the app with other platforms such as Empuls, you get everything.

What do you dislike most about this product?

Honestly, this is one of the best products out there and the team constantly works to make it better so there's nothing I dislike about Slack.

What recommendations would you give to someone considering this product?

Go for it without any second thoughts. Trust me it will make your life at work easy and I don't think it's gonna disappoint you. 10/10 recommended!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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