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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Vinayak A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great concept, but limited functionality.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack's extensive app integrations and user-friendly interface set it apart from competitors.

What is your favorite aspect of this product?

The real-time messaging and collaboration features foster seamless communication among teams.

What do you dislike most about this product?

The notification system can be overwhelming and lacks sufficient customization options.

What recommendations would you give to someone considering this product?

Take advantage of customization options to tailor channels and notifications to your team's needs.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Effective Service

Krista D.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

A Review of Slack’s Communication Power

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Whether I’m connecting FreshBooks for invoice updates or integrating Trello for project tracking, it all comes together without any fuss.

What is your favorite aspect of this product?

I love setting up dedicated channels for different client projects—it's like having organized drawers where everything is exactly where I need it. I had a client onboarding project that needed multiple stages of documentation, and having all files and chats segmented by topic was a game-changer.

What do you dislike most about this product?

I had a couple of instances where client queries got buried under a mountain of daily updates, and I had to rely on searches to dig them out

What recommendations would you give to someone considering this product?

make sure you’re strict about channel organization and notification settings. Otherwise, you’ll drown in a sea of pings. Take advantage of integrations early—they save a ton of time when you’re managing clients with complex needs

Pros

  • Reliable
  • Unique Features
  • Acts with Integrity
  • Generous Negotitation

Simon B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Best instant messaging app!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Very simple, intuitive and it’s connectivity to other tools

What is your favorite aspect of this product?

It’s intuitive aspect

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

Slack is a very cost efficient tool for quick messaging. Tge tesm enjoyed how easy it is to use and how easy it was to implement!

Pros

  • Enables Productivity
  • Effective Service
  • Inspires Innovation
  • Saves Time

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