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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Ankit W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Best communication tool

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The best feature of Slack is that it allows one to collaborate with external organizations and it smoothly integrates with Jira and Google Drive.

What is your favorite aspect of this product?

I like the feature of the ability to create groups for privately focused conversations and emoji reactions to messages.

What do you dislike most about this product?

Slack relies on third-party app integration for managing workflows which could be an issue.

What recommendations would you give to someone considering this product?

I would highly recommend for this tool.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Aashu K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Complete functionality and Integration.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It is easy to use and best of all the customer support is very knowledgeable and cooperative, Also the navigation through the app is smooth.

What is your favorite aspect of this product?

I like its easy to use ,complete functionality and the ability to integrate with other applications. The real time messaging aspect of the platform, the organization of channels and the ability to share files, turns it into a must have tool in any working teamwork. The ability to integrate with so many third party applications as found with the app director of slack increases its versatility.

What do you dislike most about this product?

The issue of information overload because this occurs when there are numerous channels particularly in large teams. Moreover there have been some complains with the application like slow response time and poor connectivity.

What recommendations would you give to someone considering this product?

It would be good step to come up with advance thread director as some people tend to forget threat the threads existed or there are threads but they are not well managed like issue in organization.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation
  • Respectful

Vinay K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Unlocking seamless team collobaration

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Its have a community and ecosystem which differentiate it from other similar products

What is your favorite aspect of this product?

Real time messaging and file sharing

What do you dislike most about this product?

Free version have a limitation of message storage

What recommendations would you give to someone considering this product?

Before committing to paid veeron try free version find your requirement and if it fits to you go with paid version.

Pros

  • Enables Productivity
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

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