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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Clint G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Ultimate Hub for Real-time Collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is different because it has an easy-to-use design and connects with many other tools, making it simple for teams to communicate and work together in real time.

What is your favorite aspect of this product?

Smooth integration, breadth of services, flexibility.

What do you dislike most about this product?

customisation features can be improved

What recommendations would you give to someone considering this product?

I would suggest them to align their requirements with the platform first before implementation.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Nilesh K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

a great way for groups to stay in touch.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

slack lets you chat with other people in groups. some people mess up all the thoughts.

What is your favorite aspect of this product?

like how you can add apps to slack. the fresh new emojis are cool.

What do you dislike most about this product?

there are too many alerts sometimes.

What recommendations would you give to someone considering this product?

teams can easily talk to each other with slack.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Caring

Nimish K.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Slack: Holy grail for Team Collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack's channel-based organization system is a key differentiator, it can be created for specific projects, teams or topics. It's extensive integration capabilities allow it to connect with a wide range of other tools such as CRM systems and cloud storage services.

What is your favorite aspect of this product?

It has a reputation for being easy to use and intuitive with modern interface that makes it accessible for all kind of users. It allow users to quickly find messages, files and other content with their workspace. It's thread feature keep related messages together.

What do you dislike most about this product?

While dealing with large files or with many active users there are some performance issues, such as slow loading, laggy interfaces.

What recommendations would you give to someone considering this product?

Check out the different pricing plans and the wide range of third-party apps available for slack. It offers variety of features for your team's communication and collaboration requirements.

Pros

  • Reliable
  • Efficient Service
  • Saves Time
  • Acts with Integrity

Most Popular Slack Comparisons

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