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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Anis A.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

With slack yo can huddle and will never struggle

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Ease of use Making threads for conversation Easy huddles Group calls are easier to make

What is your favorite aspect of this product?

Easier chain of messages for important tasks

What do you dislike most about this product?

Nothing as of now. It's very innovative

What recommendations would you give to someone considering this product?

Please use this product. It's super cool, easy and customer friendly

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Pavan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Good platform for internal communication.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Most trusted platform for internal communication and super quick and secure data sharing.

What is your favorite aspect of this product?

Loved the interactive polling and survey capability during meetings using Slack.

What do you dislike most about this product?

Sometimes the global search doesn't show the appropriate person.

What recommendations would you give to someone considering this product?

I would highly recommend Slack to those who are looking for a robust and secure internal communication platform.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Saves Time

Sreyasee B.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Slack! The best mode of communication in corporate

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

The user interface and ease of use and access

What is your favorite aspect of this product?

Communication made easy and efficient

What do you dislike most about this product?

It should have a panel where call history can be found and the edited text should not be there when a message is edited

What recommendations would you give to someone considering this product?

Please go ahead and use it. Its the best

Pros

  • Reliable
  • Caring
  • Saves Time
  • Fair

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