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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Vijayraj H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Biryani of all messaging apps. Satisfies everyone!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Seamless third party app integration and bot integration makes slack a standout application and useful

What is your favorite aspect of this product?

Channels and ask bots integration Channels are feature of slack which are basically groups. The way they are managed in slack is elegant and nice. Being a designer myself. I like the user experience of this product Bots are usually integrated into slack and have been helpful to query stuff and get reminders

What do you dislike most about this product?

I cant find gifs on slack. Sometimes i like expressing by gifs. While slack supports gif. We cant find them

What recommendations would you give to someone considering this product?

Its a great product which covers instant messaging, calling, video and supports wide range of app integrations. I have seen lot of people integrate their ticketing tools into slack to get immediate messages/reminders/details

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Alok M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Slack "Your workspace partner"

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It's user friendly interface and multiple features which enables end user smooth messaging experience.

What is your favorite aspect of this product?

Favourite part is we can have chat call, video calling, screen sharing as well as data transfer. So we get all under one umbrella.

What do you dislike most about this product?

Sometimes it's has some technical glitches which is very annoying

What recommendations would you give to someone considering this product?

On Slack, you don't need to worry about regulatory compliance, compromised data or loss of intellectual property. So it's must buy products for your workspaces.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

mahmud a.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to navigate

Likeliness to Recommend

3 /10

What differentiates Slack from other similar products?

Slack differentiates itself from other similar products by its user-friendly interface, extensive integration capabilities, robust search functionality, and strong focus on team collaboration.

What do you dislike most about this product?

What I dislike most about this product is the occasional lag or downtime experienced, which can disrupt workflow and communication within teams.

What recommendations would you give to someone considering this product?

If you are considering this product, I would recommend conducting thorough research to understand its features, benefits, and potential drawbacks. Additionally, read reviews from other users to gain insights into their experiences. It's also helpful to compare similar products to ensure you're making an informed decision. Lastly, consider your specific needs and preferences to determine if this product aligns with your requirements.

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Client's Interest First

Cons

  • Less Performance Enhancing
  • Commodity Features
  • Leverages Incumbent Status

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