What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Vijayraj H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Biryani of all messaging apps. Satisfies everyone!
Likeliness to Recommend
What differentiates Slack from other similar products?
Seamless third party app integration and bot integration makes slack a standout application and useful
What is your favorite aspect of this product?
Channels and ask bots integration Channels are feature of slack which are basically groups. The way they are managed in slack is elegant and nice. Being a designer myself. I like the user experience of this product Bots are usually integrated into slack and have been helpful to query stuff and get reminders
What do you dislike most about this product?
I cant find gifs on slack. Sometimes i like expressing by gifs. While slack supports gif. We cant find them
What recommendations would you give to someone considering this product?
Its a great product which covers instant messaging, calling, video and supports wide range of app integrations. I have seen lot of people integrate their ticketing tools into slack to get immediate messages/reminders/details
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Alok M.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
Slack "Your workspace partner"
Likeliness to Recommend
What differentiates Slack from other similar products?
It's user friendly interface and multiple features which enables end user smooth messaging experience.
What is your favorite aspect of this product?
Favourite part is we can have chat call, video calling, screen sharing as well as data transfer. So we get all under one umbrella.
What do you dislike most about this product?
Sometimes it's has some technical glitches which is very annoying
What recommendations would you give to someone considering this product?
On Slack, you don't need to worry about regulatory compliance, compromised data or loss of intellectual property. So it's must buy products for your workspaces.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
mahmud a.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Easy to navigate
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack differentiates itself from other similar products by its user-friendly interface, extensive integration capabilities, robust search functionality, and strong focus on team collaboration.
What do you dislike most about this product?
What I dislike most about this product is the occasional lag or downtime experienced, which can disrupt workflow and communication within teams.
What recommendations would you give to someone considering this product?
If you are considering this product, I would recommend conducting thorough research to understand its features, benefits, and potential drawbacks. Additionally, read reviews from other users to gain insights into their experiences. It's also helpful to compare similar products to ensure you're making an informed decision. Lastly, consider your specific needs and preferences to determine if this product aligns with your requirements.
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Client's Interest First
Cons
- Less Performance Enhancing
- Commodity Features
- Leverages Incumbent Status