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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Gaurav C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use messaging app

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Its ability to organize conversations into channels, powerful search functionality, and support for various file types make it a versatile platform for both synchronous and asynchronous communication.

What is your favorite aspect of this product?

My favorite aspect of Slack is its extensive integration capabilities. It allows me to connect with numerous third-party tools and services directly within the platform, streamlining communication and collaboration workflows. Whether it's integrating with project management tools, version control systems, or CI/CD pipelines, Slack's integrations enhance productivity by consolidating information and actions in one central hub.

What do you dislike most about this product?

One aspect I find challenging with Slack is managing notifications effectively. While its real-time nature fosters quick communication, it can also lead to a barrage of notifications that may become overwhelming, especially in large teams or busy channels.

What recommendations would you give to someone considering this product?

For those considering Slack, I recommend establishing clear communication norms and channel organization from the outset to prevent information overload. Take advantage of Slack's notification settings to customize alerts according to your priorities and work rhythm. Additionally, invest time in exploring and setting up integrations with your essential tools and services to maximize productivity and streamline workflows within your team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Sakshi T.

  • Role: Operations
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product with great features

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Tech is excellent

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

No dislike

What recommendations would you give to someone considering this product?

Best app for professionals

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shivam V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Streamlined Communication Solution

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack really shines because it's super easy to use, integrates smoothly with tons of other tools I rely on, and has a powerful search function. Plus, the way it organizes conversations into channels keeps our team organized and productive.

What is your favorite aspect of this product?

My favourite feature of Slack as a user is how easily it can be integrated with other programmes and services. It is really quick and efficient to use, and it streamlines my workflow by centralising communication and cooperation inside one platform.

What do you dislike most about this product?

The aspect I dislike most about Slack is its pricing structure. While the platform offers a lot of value, especially for teams, the cost can add up, especially for larger organizations or those with tight budgets. Additionally, some features that I would expect to be included in the base version are only available in higher-priced tiers, which can be frustrating.

What recommendations would you give to someone considering this product?

I would suggest anyone thinking about using Slack to test out the capabilities, judge connectors, and compare pricing options by utilising the free trial. For optimal efficiency, tailor channels and notifications to the work flow of your team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Effective Service

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