What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Kyle K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Amazing Platform for internal communication
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is a one stop solution for internal communication making day to day tasks simple with a wide range of features.
What is your favorite aspect of this product?
SLACKBOT!!!
What do you dislike most about this product?
Nothing as of Now
What recommendations would you give to someone considering this product?
Got for it withought a second thought
Pros
- Reliable
- Unique Features
- Saves Time
- Includes Product Enhancements
Rahul M.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
Simple to use.
Likeliness to Recommend
What differentiates Slack from other similar products?
Differentiated features like channels, workspaces, etc.
What is your favorite aspect of this product?
Channels to collaborate uniquely within various teams.
What do you dislike most about this product?
Call recording capabilities.
What recommendations would you give to someone considering this product?
Slack is very open and simple to use with good collaborative features, and it has good functionality of Channels and Workspaces.
Pros
- Reliable
- Performance Enhancing
- Caring
- Saves Time
Mercedes A.
- Role: Consultant
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2024
A communication tool, I cannot do without.
Likeliness to Recommend
What differentiates Slack from other similar products?
Although I have encountered similar tools looking to replicate what Slack does, none of them.has the level of intuitiveness of Slack, nor the workflow automation capabilities of Slack. Personally, I have benefitted hugely from using Slacks automation builder to automate simple day to day processes between Slack and other critical software products I use in the workplace.
What is your favorite aspect of this product?
I love Slack connect. It has served me as a secure , more organized alternative to email communications with external partners of my company. With Slack Connect, communication is easier to track , less formal and safe from spam attacks and potential phishing attacks. The level of security which Slack connects brings, coupled with its organized mode of chat based interaction, makes it my preferred communication channel with collaborators outside my company.
What do you dislike most about this product?
Slack's notifications can be noisy for me at times..This is a result of the number of channels that I am a part of, due to the size of my organization and the absence of a mechanism that helps me manage the kind of channel notifications I receive.
What recommendations would you give to someone considering this product?
I am of the opinion that Slack contributes greatly to seamless communication and collaboration between teams, regardless of their size .
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features