What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Gaurav C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Easy to use messaging app
Likeliness to Recommend
What differentiates Slack from other similar products?
Its ability to organize conversations into channels, powerful search functionality, and support for various file types make it a versatile platform for both synchronous and asynchronous communication.
What is your favorite aspect of this product?
My favorite aspect of Slack is its extensive integration capabilities. It allows me to connect with numerous third-party tools and services directly within the platform, streamlining communication and collaboration workflows. Whether it's integrating with project management tools, version control systems, or CI/CD pipelines, Slack's integrations enhance productivity by consolidating information and actions in one central hub.
What do you dislike most about this product?
One aspect I find challenging with Slack is managing notifications effectively. While its real-time nature fosters quick communication, it can also lead to a barrage of notifications that may become overwhelming, especially in large teams or busy channels.
What recommendations would you give to someone considering this product?
For those considering Slack, I recommend establishing clear communication norms and channel organization from the outset to prevent information overload. Take advantage of Slack's notification settings to customize alerts according to your priorities and work rhythm. Additionally, invest time in exploring and setting up integrations with your essential tools and services to maximize productivity and streamline workflows within your team.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Sakshi T.
- Role: Operations
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Fantastic product with great features
Likeliness to Recommend
What differentiates Slack from other similar products?
Tech is excellent
What is your favorite aspect of this product?
Functionality
What do you dislike most about this product?
No dislike
What recommendations would you give to someone considering this product?
Best app for professionals
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shivam V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Streamlined Communication Solution
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack really shines because it's super easy to use, integrates smoothly with tons of other tools I rely on, and has a powerful search function. Plus, the way it organizes conversations into channels keeps our team organized and productive.
What is your favorite aspect of this product?
My favourite feature of Slack as a user is how easily it can be integrated with other programmes and services. It is really quick and efficient to use, and it streamlines my workflow by centralising communication and cooperation inside one platform.
What do you dislike most about this product?
The aspect I dislike most about Slack is its pricing structure. While the platform offers a lot of value, especially for teams, the cost can add up, especially for larger organizations or those with tight budgets. Additionally, some features that I would expect to be included in the base version are only available in higher-priced tiers, which can be frustrating.
What recommendations would you give to someone considering this product?
I would suggest anyone thinking about using Slack to test out the capabilities, judge connectors, and compare pricing options by utilising the free trial. For optimal efficiency, tailor channels and notifications to the work flow of your team.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Effective Service