What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Wilian B.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Everything you need in terms of omnichannel commun
Likeliness to Recommend
What differentiates Slack from other similar products?
The way all functions are presented. The "feedback" and "tips" messages that appear, at the correct frequency. Stability in general.
What is your favorite aspect of this product?
The delivery stability and appearance of the software.
What do you dislike most about this product?
In my eyes, there is nothing that discredits Slack.
What recommendations would you give to someone considering this product?
Just install the software and enjoy everything it has to offer.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Camila C.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
I love the integration with others softwares
Likeliness to Recommend
What differentiates Slack from other similar products?
the features and integration
What is your favorite aspect of this product?
useful and really fast
What do you dislike most about this product?
sometimes it breaks
What recommendations would you give to someone considering this product?
go ahead! the pros are many more than the cons
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joshua R.
- Role: Information Technology
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best Work Related Messaging Platform
Likeliness to Recommend
What differentiates Slack from other similar products?
Has more of a discord/startupy feel to it. Makes interacting with peers more engaging.
What is your favorite aspect of this product?
Has all features like Channels, Huddles, External Connections, and of course messaging.
What do you dislike most about this product?
External App integration but that's something that contains a lot of security issues, not a slack problem in and of itself.
What recommendations would you give to someone considering this product?
try it out! worth it for sure if you can negotiate a good contract.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity