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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Martin JJ M.

  • Role: Vendor Management
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

A Firm Teams' Coordination Hub

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Ease of splitting complex projects into sub-projects trough subtopics and groups,effective integrations capabilities and verified data security.

What is your favorite aspect of this product?

We get multiple communication channels centralized at one page.

What do you dislike most about this product?

Without considering the price the functionalities are perfect.

What recommendations would you give to someone considering this product?

Get it to elevate team coordination

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Onyinye Love M.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to navigate.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is highly efficient in terms of communication with other staff members.

What is your favorite aspect of this product?

The instant messaging section is easy to navigate and chat with your colleagues.

What do you dislike most about this product?

I don't dislike anything about Slack.

What recommendations would you give to someone considering this product?

Get it immediately.

Pros

  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Samson I.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Essential for Team Communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Email and other chat systems lack real-time communication and connectors like Slack.

What is your favorite aspect of this product?

I like channel structure, file sharing, and the new huddle tool for immediate audio talks.

What do you dislike most about this product?

When operating several channels, notifications might be overwhelming and memory-intensive.

What recommendations would you give to someone considering this product?

Slack is a strong, easy-to-use team communication solution for rapid, effective collaboration.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Cons

  • Less Caring
  • Less Friendly Negotiation

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