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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Gaurav C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Mastering Collaboration with Power of Slack

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is easy to use and implement at work. The web version of slack works completely fine. The slack interface is streamlined and ideal for business communication.

What is your favorite aspect of this product?

Slack is extremely intuitive to follow and easy to navigate. It is a great collaborative tool for internal teams and the wider company updates.

What do you dislike most about this product?

Sharing files can be quite clunky, and downloading files directly from slack is not always straightforward.

What recommendations would you give to someone considering this product?

Slack user-friendly interface, robust search capabilities, and the ability to share various media contribute to an overall positive user experience.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Inspires Innovation
  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2024

An amazing product.

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Garvin C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

the best team communication tool on the market

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Ease of use and it's integration with all of the tools I use on a daily basis like google integration. Huddle is such a great tool, I use it on a daily basis. It skips all the steps of having to hop on a video call.

What is your favorite aspect of this product?

The organized channels are great to have structured conversations based on topics and teams. I also really enjoy huddle for quick chats and stand up especially for tech companies. They support a lot of integration and collaboration tools like polling, reminders, etc. that makes it really easy to work with a remote team.

What do you dislike most about this product?

They recently made a change that takes extra clicks to get into Direct Message. It adds one extra click every time I want to message someone.

What recommendations would you give to someone considering this product?

Play around and set clear communication protocols and channel structures with the team. Don't be afraid to iterate until something works. Invest time in setting up integrations for seamless workflow. It's a game-changer if done correctly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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