What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Vaishali S.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Excellent corporate messenger,fast and easy to use
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack emerges as a standout option in the competitive landscape for numerous compelling reasons, cementing its status as a top pick for teams across the globe. Its intuitive and user-friendly interface serves as a cornerstone, facilitating effortless communication and collaboration among team members. Moreover, Slack's extensive array of integrations with various tools and services enables teams to consolidate their workflow seamlessly, accessing all necessary resources within a unified platform.
What is your favorite aspect of this product?
Slack is an excellent corporate messenger. It is fast, convenient and easy to use. I love Slack with the latest improvements, I can talk with anyone in the workspace without even exiting from it.
What do you dislike most about this product?
There is nothing to dislike about this product. Because It is a very great tool to use.
What recommendations would you give to someone considering this product?
Good product to use. I've been using this product for 6 months already. Good quality and user-friendly interface. slack is constantly evolving. Easy, organized communication that boosts productivity in any work setting. Great tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Yatharth S.
- Role: Consultant
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2024
Amazing product, great for companies of all sizes.
Likeliness to Recommend
What differentiates Slack from other similar products?
Pricing is much cheaper, packs better features.
What is your favorite aspect of this product?
The ease of use of slack is great.
What do you dislike most about this product?
Sometimes the product crashes when handling a lot of traffic
What recommendations would you give to someone considering this product?
I would highly recommend this for startups since it is very cost effective and does the job.
Pros
- Performance Enhancing
- Unique Features
- Fair
- Client Friendly Policies
Cons
- Less Friendly Negotiation
Mansi J.
- Role: Operations
- Industry: Chemicals
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2024
Great product, love it!
Likeliness to Recommend
What differentiates Slack from other similar products?
It is much more customisable
What is your favorite aspect of this product?
Customisation and ease of use
What do you dislike most about this product?
Nothing, all is well
What recommendations would you give to someone considering this product?
Great product go for it
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Security Protects