What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Jessica H.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
Awesome If You Can Tame the channels
Likeliness to Recommend
What differentiates Slack from other similar products?
It’s the central hub that everything else can revolve around.
What is your favorite aspect of this product?
I’ve recovered lost info from months back just because Slack’s search makes it so easy to locate everything you need.
What do you dislike most about this product?
It’s great to have everything in one spot, but unless you dial in the settings just right, it can feel like you’re drowning in notifications.
What recommendations would you give to someone considering this product?
Create a clear system early on, or you’ll end up with a chaotic mix of random conversations and important updates. It’s easy for things to get messy if you’re not disciplined.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Sejal K.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2024
Slack : Your Team's Digital Hub
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack offers a high degree of customization and can handle teams of all sizes, from small start-ups to large enterprises. Its mobile app is user friendly and provides real-time notifications, ensuring users are always up-to-date.
What is your favorite aspect of this product?
Its ability to create and organize conversations into channels this feature helps keep discussions focused and easy to find. I also appreciate the wide range of integrations available, which allow me to connect Slack with other tools, streamlining my workflows.
What do you dislike most about this product?
Sometimes the notifications can become overwhelming, especially in large teams with many active channels. It would be ideal to be able to mute certain channels and users in order to provide more versatile in how notifications are managed. Sometimes Slack's search can be difficult to find specific message or file, especially when there are a lot of conversation happening.
What recommendations would you give to someone considering this product?
Its great to organize your conversations into channels based on topics or projects. It seamlessly integrates and offers variety of customizations. Reaction on messages and thread replies make conversations more versatile. Be mindful of notifications and adjust your settings to avoid getting overwhelmed.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Neetu B.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
the best teamwork platform is slack.
Likeliness to Recommend
What differentiates Slack from other similar products?
microsoft teams focuses office 365 integration while slack excels at team communication.
What is your favorite aspect of this product?
slack huddles allow unplanned audio chats for quick collaboration.
What do you dislike most about this product?
uncontrolled slack notifications can be annoying.
What recommendations would you give to someone considering this product?
ideal for groups that need to quickly and clearly share project updates.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features