What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Hussain K.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
Modern team communication tool slack
Likeliness to Recommend
What differentiates Slack from other similar products?
Teams of different kinds can effortlessly communicate and collaborate.
What is your favorite aspect of this product?
Better video calls and process automations simplify things.
What do you dislike most about this product?
Too many channels and warnings might overwhelm.
What recommendations would you give to someone considering this product?
Strong automation and linkages boost productivity and efficiency.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Inspires Innovation
Umang T.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
A feature loaded user friendly communication tool
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is a robust platform that provides user friendly interface and advanced features that facilitates enhanced communication and team collaboration which ultimately increases business productivity. Also Slack offers some distinctive features such as integration with third party apps, channel organizations and customizations, that sets slack apart from other similar products.
What is your favorite aspect of this product?
Slack offers a simple and user friendly interface and comes with loads of advanced features such as instant and direct messaging, files sharing, third party integrations and search functionality and facilitates remote work in an effective way. This is my favorite aspect of the Slack.
What do you dislike most about this product?
Slack is a well designed communication tool that offers a wide variety of features. So there is nothing as such to dislike about the product.
What recommendations would you give to someone considering this product?
If you are exploring a user friendly and advanced features loaded communication tool to boost your organizations productivity, then Slack is the best tool you can rely on.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
John P.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Oct 2024
Repeat User of a Fantastic Product
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has a free version that works just as well as the paid version. That fact has been invaluable as we roll it out at our non-profit.
What is your favorite aspect of this product?
The ability to directly share documents via message instead of over email, which also lets you know if what you have sent has been read and looked at.
What do you dislike most about this product?
In the past, I have had issues with the notifications settings, and there are enough features that it can be tough to properly learn everything, but those are minor gripes.
What recommendations would you give to someone considering this product?
Consider the communication needs and level of tech savvy of your team to determine if Slack is the best fit for your organizations set up. That will help you know how much time it may take to train everyone and get the tool properly implemented.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity