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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Jessica H.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Awesome If You Can Tame the channels

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It’s the central hub that everything else can revolve around.

What is your favorite aspect of this product?

I’ve recovered lost info from months back just because Slack’s search makes it so easy to locate everything you need.

What do you dislike most about this product?

It’s great to have everything in one spot, but unless you dial in the settings just right, it can feel like you’re drowning in notifications.

What recommendations would you give to someone considering this product?

Create a clear system early on, or you’ll end up with a chaotic mix of random conversations and important updates. It’s easy for things to get messy if you’re not disciplined.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Sejal K.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Slack : Your Team's Digital Hub

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack offers a high degree of customization and can handle teams of all sizes, from small start-ups to large enterprises. Its mobile app is user friendly and provides real-time notifications, ensuring users are always up-to-date.

What is your favorite aspect of this product?

Its ability to create and organize conversations into channels this feature helps keep discussions focused and easy to find. I also appreciate the wide range of integrations available, which allow me to connect Slack with other tools, streamlining my workflows.

What do you dislike most about this product?

Sometimes the notifications can become overwhelming, especially in large teams with many active channels. It would be ideal to be able to mute certain channels and users in order to provide more versatile in how notifications are managed. Sometimes Slack's search can be difficult to find specific message or file, especially when there are a lot of conversation happening.

What recommendations would you give to someone considering this product?

Its great to organize your conversations into channels based on topics or projects. It seamlessly integrates and offers variety of customizations. Reaction on messages and thread replies make conversations more versatile. Be mindful of notifications and adjust your settings to avoid getting overwhelmed.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Neetu B.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

the best teamwork platform is slack.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

microsoft teams focuses office 365 integration while slack excels at team communication.

What is your favorite aspect of this product?

slack huddles allow unplanned audio chats for quick collaboration.

What do you dislike most about this product?

uncontrolled slack notifications can be annoying.

What recommendations would you give to someone considering this product?

ideal for groups that need to quickly and clearly share project updates.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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