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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Josh H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

The only workplace messenger you'll ever need!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is easy to use and allows me to contact my team asap with zero issues. I have used other messengers in the past and they have all been slow and unresponsive whereas Slack has always been reliable.

What is your favorite aspect of this product?

How easy it was for me and my team to use, especially as some people struggle with technology.

What do you dislike most about this product?

The only thing I dislike about Slack is that sometimes the notification sounds aren't loud enough. My team have also said the same thing.

What recommendations would you give to someone considering this product?

I personally believe it is one of the best instant messengers for the workplace. I have used it with multiple clients have had no issues from them or my team.

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Helps Innovate

Bridget j.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Slack is a best collaboration tool

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack platform is easy to operate and straightforward with good customer service their plan did not break my bank and I also like their notification feature it works perfectly unlike previous product that we used in our company

What is your favorite aspect of this product?

My favorite part on slack is their notification feature because i was always alerted anytime I receive messages from my colleagues and I like their search feature because I can easily search messages,files and conversations quickly

What do you dislike most about this product?

The only thing I dislike on slack is that their mobile app use to lag on my mobile phone which is a little bit frustrating

What recommendations would you give to someone considering this product?

I highly recommend slack to anybody considering this product because Slack is a best platform to collaborate with your team at work and it helps team to get their work done in time you can share files and it allow user to bring data and notifications from other apps directly into slack

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohit A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Incredible Collaboration Software

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It is very secure, reliable, and robust. It saves us lots of time in product development. UI is very simple and vibrant.

What is your favorite aspect of this product?

Deployment & integration with 3rd party tools is easy and seamless.

What do you dislike most about this product?

Sometimes search functionality does not work as expected also msg takes time to send.

What recommendations would you give to someone considering this product?

Slack is the best software for team collaboration. It increases the project as well as team productivity.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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