What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Josh H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
The only workplace messenger you'll ever need!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is easy to use and allows me to contact my team asap with zero issues. I have used other messengers in the past and they have all been slow and unresponsive whereas Slack has always been reliable.
What is your favorite aspect of this product?
How easy it was for me and my team to use, especially as some people struggle with technology.
What do you dislike most about this product?
The only thing I dislike about Slack is that sometimes the notification sounds aren't loud enough. My team have also said the same thing.
What recommendations would you give to someone considering this product?
I personally believe it is one of the best instant messengers for the workplace. I have used it with multiple clients have had no issues from them or my team.
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Helps Innovate
Bridget j.
- Role: Human Resources
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Feb 2024
Slack is a best collaboration tool
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack platform is easy to operate and straightforward with good customer service their plan did not break my bank and I also like their notification feature it works perfectly unlike previous product that we used in our company
What is your favorite aspect of this product?
My favorite part on slack is their notification feature because i was always alerted anytime I receive messages from my colleagues and I like their search feature because I can easily search messages,files and conversations quickly
What do you dislike most about this product?
The only thing I dislike on slack is that their mobile app use to lag on my mobile phone which is a little bit frustrating
What recommendations would you give to someone considering this product?
I highly recommend slack to anybody considering this product because Slack is a best platform to collaborate with your team at work and it helps team to get their work done in time you can share files and it allow user to bring data and notifications from other apps directly into slack
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mohit A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Incredible Collaboration Software
Likeliness to Recommend
What differentiates Slack from other similar products?
It is very secure, reliable, and robust. It saves us lots of time in product development. UI is very simple and vibrant.
What is your favorite aspect of this product?
Deployment & integration with 3rd party tools is easy and seamless.
What do you dislike most about this product?
Sometimes search functionality does not work as expected also msg takes time to send.
What recommendations would you give to someone considering this product?
Slack is the best software for team collaboration. It increases the project as well as team productivity.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy