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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Mohit A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Incredible Collaboration Software

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It is very secure, reliable, and robust. It saves us lots of time in product development. UI is very simple and vibrant.

What is your favorite aspect of this product?

Deployment & integration with 3rd party tools is easy and seamless.

What do you dislike most about this product?

Sometimes search functionality does not work as expected also msg takes time to send.

What recommendations would you give to someone considering this product?

Slack is the best software for team collaboration. It increases the project as well as team productivity.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Vaishnavi K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Best IM in the market

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Very robust

What is your favorite aspect of this product?

Integration with other applications

What do you dislike most about this product?

Very windows 95 look

What recommendations would you give to someone considering this product?

Awesome tool for productivity

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Maria K.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Collaboration Takes Center Stage

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The extensive app directory ensures that Slack is not just a messaging platform; it's the central hub for your entire digital workspace

What is your favorite aspect of this product?

Whether it's quick chats, file sharing, or integrated project management, everything happens in the blink of an eye. The channels and direct messages create a dynamic environment where communication feels alive.

What do you dislike most about this product?

It would be interesting to see more advanced search functionalities.

What recommendations would you give to someone considering this product?

If I could start over, I'd spend more time customizing channels and integrating apps right from the beginning. Slack's true power is in its flexibility, and tailoring it to your team's specific needs amplifies its impact.

Pros

  • Efficient Service
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

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