What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Mohit A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Incredible Collaboration Software
Likeliness to Recommend
What differentiates Slack from other similar products?
It is very secure, reliable, and robust. It saves us lots of time in product development. UI is very simple and vibrant.
What is your favorite aspect of this product?
Deployment & integration with 3rd party tools is easy and seamless.
What do you dislike most about this product?
Sometimes search functionality does not work as expected also msg takes time to send.
What recommendations would you give to someone considering this product?
Slack is the best software for team collaboration. It increases the project as well as team productivity.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Vaishnavi K.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2024
Best IM in the market
Likeliness to Recommend
What differentiates Slack from other similar products?
Very robust
What is your favorite aspect of this product?
Integration with other applications
What do you dislike most about this product?
Very windows 95 look
What recommendations would you give to someone considering this product?
Awesome tool for productivity
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
Maria K.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Collaboration Takes Center Stage
Likeliness to Recommend
What differentiates Slack from other similar products?
The extensive app directory ensures that Slack is not just a messaging platform; it's the central hub for your entire digital workspace
What is your favorite aspect of this product?
Whether it's quick chats, file sharing, or integrated project management, everything happens in the blink of an eye. The channels and direct messages create a dynamic environment where communication feels alive.
What do you dislike most about this product?
It would be interesting to see more advanced search functionalities.
What recommendations would you give to someone considering this product?
If I could start over, I'd spend more time customizing channels and integrating apps right from the beginning. Slack's true power is in its flexibility, and tailoring it to your team's specific needs amplifies its impact.
Pros
- Efficient Service
- Client Friendly Policies
- Helps Innovate
- Continually Improving Product