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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Joanna G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

The Silent Hero of Team Synergy

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The ability to create dedicated channels for specific projects and teams keeps conversations organized.

What is your favorite aspect of this product?

Since adopting Slack, coordinating with team members feels like we're all in the same room, even if we're miles apart. The instant messaging and file-sharing functionalities have significantly boosted our team's efficiency

What do you dislike most about this product?

Up until now, it's been all positives about Slack, so it's almost certain that I recommend it. However, take caution on its occasional notification overload. While the instant communication is fantastic, it can get a bit overwhelming when everyone chimes in simultaneously

What recommendations would you give to someone considering this product?

If it's a fit for your organization, then do invest some time in customizing your notification preferences. It can save you from information overload.

Pros

  • Client Friendly Policies
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

Ikki P.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

SUPERIOR CONNECTIVITY

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Outstanding connectivity through multiple discussion channels.

What is your favorite aspect of this product?

Exceptional connectivity. I can establish connection with my students easily.

What do you dislike most about this product?

100% operational...

What recommendations would you give to someone considering this product?

Use it, it is ideal to establish a connection through various channels for conversations with students.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Zachary Michelle M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Perfect private messaging option.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Unlimited private chats, plugins, right away connectivity and other features.

What is your favorite aspect of this product?

It has worked wonders for me, instant chat access, unlimited private chats, detailed conversation history, and priority support.

What do you dislike most about this product?

It has worked WONDERFULLY for me!!!

What recommendations would you give to someone considering this product?

Anyone can easily join through voice, video, or chat. The goal is to promote informal, rapid verbal communication across groups.

Pros

  • Efficient Service
  • Transparent
  • Helps Innovate
  • Continually Improving Product

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