What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Joanna G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
The Silent Hero of Team Synergy
Likeliness to Recommend
What differentiates Slack from other similar products?
The ability to create dedicated channels for specific projects and teams keeps conversations organized.
What is your favorite aspect of this product?
Since adopting Slack, coordinating with team members feels like we're all in the same room, even if we're miles apart. The instant messaging and file-sharing functionalities have significantly boosted our team's efficiency
What do you dislike most about this product?
Up until now, it's been all positives about Slack, so it's almost certain that I recommend it. However, take caution on its occasional notification overload. While the instant communication is fantastic, it can get a bit overwhelming when everyone chimes in simultaneously
What recommendations would you give to someone considering this product?
If it's a fit for your organization, then do invest some time in customizing your notification preferences. It can save you from information overload.
Pros
- Client Friendly Policies
- Continually Improving Product
- Enables Productivity
- Efficient Service
Ikki P.
- Role: Student Academic
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
SUPERIOR CONNECTIVITY
Likeliness to Recommend
What differentiates Slack from other similar products?
Outstanding connectivity through multiple discussion channels.
What is your favorite aspect of this product?
Exceptional connectivity. I can establish connection with my students easily.
What do you dislike most about this product?
100% operational...
What recommendations would you give to someone considering this product?
Use it, it is ideal to establish a connection through various channels for conversations with students.
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Reliable
Zachary Michelle M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
Perfect private messaging option.
Likeliness to Recommend
What differentiates Slack from other similar products?
Unlimited private chats, plugins, right away connectivity and other features.
What is your favorite aspect of this product?
It has worked wonders for me, instant chat access, unlimited private chats, detailed conversation history, and priority support.
What do you dislike most about this product?
It has worked WONDERFULLY for me!!!
What recommendations would you give to someone considering this product?
Anyone can easily join through voice, video, or chat. The goal is to promote informal, rapid verbal communication across groups.
Pros
- Efficient Service
- Transparent
- Helps Innovate
- Continually Improving Product