What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Syed J. A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Easy to use Customizable Collaborative
Likeliness to Recommend
What differentiates Slack from other similar products?
Easy to use, customizable and integrates well.
What is your favorite aspect of this product?
Collaboration
What do you dislike most about this product?
Users within the same organization should be able to customize it to their liking.
What recommendations would you give to someone considering this product?
I have no recommendations to give.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rohan K.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Excellent communicator. Unique features.
Likeliness to Recommend
What differentiates Slack from other similar products?
Ease of use. Screen sharing and annotation. Huddle feature is awesome.
What is your favorite aspect of this product?
Jira, service desk integrations and huddle
What do you dislike most about this product?
No eco system and lacks.
What recommendations would you give to someone considering this product?
Works perfectly. If you have a Microsoft ecosystem then not cost effective.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Saves Time
Cons
- Under Delivered
Jaclyn H.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2024
Slack always goes above and beyond
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is very versatile and works across big organizations. I trust the security it offers and it's easy to use and communicate.
What is your favorite aspect of this product?
I love all the special features and the ability to create different groups and channels.
What do you dislike most about this product?
Nothing, I love this product!
What recommendations would you give to someone considering this product?
Buy it for your company! It's the best messaging platform by far.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity