What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Olga W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Simplicity Meets Collaboration Magic
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack keeps it straightforward, making it easy for teams to adopt without feeling inundated.
What is your favorite aspect of this product?
The intuitive user interface is a big win here. Also, the integrations with third-party apps take it up a notch – from file sharing to project management, everything happens seamlessly within the Slack environment
What do you dislike most about this product?
If there's one thing that could use improvement, it's the search functionality. While it's effective, as the volume of conversations grows, finding that one thread or file becomes a bit more challenging. I t's a minor inconvenience in the grand scheme, but a refined search experience would be welcomed.
What recommendations would you give to someone considering this product?
Up to now, it's all been positives about Slack, so it's almost certain that I recommend it. But take caution on overloading channels with too many topics
Pros
- Enables Productivity
- Efficient Service
- Saves Time
- Fair
Sharday F.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2024
Channeling communications in Style
Likeliness to Recommend
What differentiates Slack from other similar products?
Well, there isn't much that drastically sets Slack apart from other collaboration tools, but looking at how smooth its integrations are, that would have to be the differentiator.
What is your favorite aspect of this product?
Slack's channels are absolute incredible since they make communication organized and dynamic. It’s like having different rooms for different discussions
What do you dislike most about this product?
If there's one thing that irks me, it's the lack of a robust threading system. Sometimes conversations can get overwhelming, and having a better way to follow specific threads would enhance the user experience.
What recommendations would you give to someone considering this product?
If Slack is a fit for your organization, then do invest some time in setting up channels and educating your team on how to make the most of it
Pros
- Continually Improving Product
- Unique Features
- Efficient Service
- Client Friendly Policies
prabhat a.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2024
Slack is good in some ways but not all.
Likeliness to Recommend
What differentiates Slack from other similar products?
Their search capacity is great. You can easily find exactly what you're looking for even from very old chats as they have filter options in search
What is your favorite aspect of this product?
Search option is fairly advance
What do you dislike most about this product?
It does not have a ecosystem like Microsoft teams(office) hence need to integrate with other solutions which is not friendly and effective.
What recommendations would you give to someone considering this product?
It's good but Microsoft team is a better option
Pros
- Unique Features
- Efficient Service
- Altruistic
- Security Protects