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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

SUDHANSU K.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Very good app

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack stands out from other similar products primarily due to its intuitive user interface, robust integrations with third-party apps and services, extensive customization options, powerful search functionality, and emphasis on team collaboration through channels and threads. Additionally, Slack offers a wide range of communication features, such as voice and video calls, screen sharing, file sharing, and the ability to create and automate workflows with its Slack API and app directory

What is your favorite aspect of this product?

one standout aspect of Slack is its seamless integration with various third-party apps and services, allowing users to centralize their workflow and communication within one platform. This versatility enhances productivity.

What do you dislike most about this product?

Nothing is disklike

What recommendations would you give to someone considering this product?

You can buy this product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

João Pedro A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

The best communication tool!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack it's easier to use and has a way better UX.

What is your favorite aspect of this product?

Simplicity.

What do you dislike most about this product?

It may have some bugs on the mobile use on ios

What recommendations would you give to someone considering this product?

Give it a try, it's free!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alexis A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

The more I use Slack, the more I like it.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Plugins and integrations with third-party applications. Plus there are no additional costs to synchronize the tools you already use.

What is your favorite aspect of this product?

The more I use Slack, the more I like it... Your options the messaging services are amazing, the messages tend to be accurate, the integrations with other apps have helped me figure out the best way to use Slack for my needs, and the support is very dedicated.

What do you dislike most about this product?

I'm pleased with Slack.

What recommendations would you give to someone considering this product?

Extensive messaging options, works immediately with other platforms of your choice, these will help you discover how to use Slack for your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

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