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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Amir M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Slack for Instant Messaging

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Easy to create and administer channels and pin messages to highlight. Very convenient for instant messaging and integrations with third party applications

What is your favorite aspect of this product?

Provides all standard instant messaging features along with easy third party integrations with calendar, hooks for alerts, other video conferencing apps.

What do you dislike most about this product?

Cannot schedule a meeting with slack. You can use it for calls/huddle but you need another video conferencing apps for a scheduled meeting

What recommendations would you give to someone considering this product?

Go through the offerings and limitation before purchasing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Saves Time
  • Reliable

Annam K.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use and is a fantastic replacement to team

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack really feels like a business chat environment with personal touches. It has all the emoji's which makes having conversation much simpler and friendly

What is your favorite aspect of this product?

I like the coloration and screen sharing options. Having huddles with groups right away

What do you dislike most about this product?

I wish it was integrated with an email

What recommendations would you give to someone considering this product?

GO for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Sobia K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

A Game-Changer for Streamlined Teamwork

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It stands out for its superior user interface, extensive integration capabilities with numerous third-party apps, and robust communication features that foster real-time collaboration. Its unique channel-based messaging system allows for organized, topic-specific conversations, enhancing team coordination.

What is your favorite aspect of this product?

Slack offers powerful search functionality, making information retrieval quick and efficient. These elements combined create a more seamless and integrated team communication experience compared to other similar products.

What do you dislike most about this product?

sometimes I miss notifications or enter makes things go published

What recommendations would you give to someone considering this product?

Fully explore its channel organization feature to keep conversations topic-focused and manageable. Also, take advantage of Slack's powerful search functionality for easy information retrieval. Start with the free version to understand its fit for your team, and consider the paid plans for more advanced features as your needs evolve."

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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