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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sobia K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

A Game-Changer for Streamlined Teamwork

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It stands out for its superior user interface, extensive integration capabilities with numerous third-party apps, and robust communication features that foster real-time collaboration. Its unique channel-based messaging system allows for organized, topic-specific conversations, enhancing team coordination.

What is your favorite aspect of this product?

Slack offers powerful search functionality, making information retrieval quick and efficient. These elements combined create a more seamless and integrated team communication experience compared to other similar products.

What do you dislike most about this product?

sometimes I miss notifications or enter makes things go published

What recommendations would you give to someone considering this product?

Fully explore its channel organization feature to keep conversations topic-focused and manageable. Also, take advantage of Slack's powerful search functionality for easy information retrieval. Start with the free version to understand its fit for your team, and consider the paid plans for more advanced features as your needs evolve."

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tanvi P.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Handy, friendly but a bit distractive at times

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Don't need to create a meeting within a group. Can just start a huddle instantaneously with either one person or a group. Makes it very dynamic user experience wise. Also ability to point out using a marker when sharing a screen

What is your favorite aspect of this product?

Very user-friendly, reliable and handy tool all at the same time. Feels friendly to connect even with professional colleagues giving a balanced experience to manage professional commitment while not sounding very diplomatic. I think this is due to branding, user experience and color palettes.

What do you dislike most about this product?

Volume of notifications which is sometimes distractive. Also costing is a bit too much for medium sized teams.

What recommendations would you give to someone considering this product?

Set important reminders. Use took wisely and not just because you have free access from your organisation workplace.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

Teena T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack stands out with its user-friendly chat interface, real-time messaging, and versatile integrations, setting it apart from other collaboration tools. The platform's emphasis on organized communication through channels, seamless file sharing, and a vibrant app ecosystem enhances team collaboration. Its ease of use and efficient notification system contribute to a streamlined communication experience, making Slack a popular choice for teams seeking a straightforward yet powerful collaboration tool.

What is your favorite aspect of this product?

Its intuitive and organized channel system, This allows users to create dedicated channels for different topics or projects, facilitating focused discussions and easy navigation. The channel-based approach enhances communication clarity and helps teams stay organized, which is a valuable aspect of Slack for effective collaboration.

What do you dislike most about this product?

In the free version, there are restrictions on accessing past messages, which can be a bit limiting. Additionally, there are some constraints on third-party integrations.

What recommendations would you give to someone considering this product?

For an enhanced experience with Slack, organize channels effectively, explore useful integrations, and leverage powerful search features. Customize notifications to stay informed without overwhelm, encourage threaded conversations for organized discussions, and be aware of message history limitations in the free version. Regularly review and update integrations, and use Slackbot and automation for efficiency. These tips aim to optimize Slack for your team's specific needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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