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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Slack is Awesome, I love it

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Respectful
  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Very handy, Good features.

Likeliness to Recommend

8 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Respectful
  • Fair

Fernando S.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Fun and Quirky with good features

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The integrations are great, it has thousands of other apps that can work with it so it makes it an easy to introduce software to a team. I know other features do it, but I like the way you can customize the notifications in Slack to receive only relevant information.

What is your favorite aspect of this product?

The fact that all your communications from everywhere get sent to 1 spot. No need to go fetch teams that message you in other places, you get them in one tool.

What do you dislike most about this product?

The same thing I like provides a difficult thing to deal with. You get so many messages on this thing and if you're like me and hate having unread messages then it means you spend quite a lot of time on this thing just making sure you've cleared it out.

What recommendations would you give to someone considering this product?

While I wouldn't swear on the "security" aspect of the software, I truly believe it to be a fun and great way to have your community interact with each other. Give it a try!

Pros

  • Enables Productivity
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

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