What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Feb 2024
Slack is Awesome, I love it
Likeliness to Recommend
Pros
- Continually Improving Product
- Efficient Service
- Inspires Innovation
- Respectful
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Very handy, Good features.
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Fair
Fernando S.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
Fun and Quirky with good features
Likeliness to Recommend
What differentiates Slack from other similar products?
The integrations are great, it has thousands of other apps that can work with it so it makes it an easy to introduce software to a team. I know other features do it, but I like the way you can customize the notifications in Slack to receive only relevant information.
What is your favorite aspect of this product?
The fact that all your communications from everywhere get sent to 1 spot. No need to go fetch teams that message you in other places, you get them in one tool.
What do you dislike most about this product?
The same thing I like provides a difficult thing to deal with. You get so many messages on this thing and if you're like me and hate having unread messages then it means you spend quite a lot of time on this thing just making sure you've cleared it out.
What recommendations would you give to someone considering this product?
While I wouldn't swear on the "security" aspect of the software, I truly believe it to be a fun and great way to have your community interact with each other. Give it a try!
Pros
- Enables Productivity
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product