What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Johnson T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Pick Slack, never look back.
Likeliness to Recommend
What differentiates Slack from other similar products?
How well it integrates and the level of easy customisation you can do. The “/“ commands are genius
What is your favorite aspect of this product?
The integrations and the / commands
What do you dislike most about this product?
Nothing! I love it
What recommendations would you give to someone considering this product?
Close your eyes and buy slack if you need an internal collaboration and communication tool. Boss, it is the best
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Danny L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Excellent product
Likeliness to Recommend
What differentiates Slack from other similar products?
It is the premiere chat tool for business
What is your favorite aspect of this product?
The customization
What do you dislike most about this product?
nothing I dislike
What recommendations would you give to someone considering this product?
Have fun creating emojis with the custom tools!
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Kelsey T.
- Role: Sales Marketing
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
love the design and features
Likeliness to Recommend
What differentiates Slack from other similar products?
I love the sound a message makes. great integration and chat rooms
What is your favorite aspect of this product?
I love the sound a message makes.
What do you dislike most about this product?
sometimes i read a message and it says it's unread
What recommendations would you give to someone considering this product?
explore all the features such as creating your profile. Make lots of emojis too
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features