What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Jessica A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Easy to use and understand
Likeliness to Recommend
What differentiates Slack from other similar products?
It integrates other platforms with ease
What is your favorite aspect of this product?
It is user friendly and easy to navigate
What do you dislike most about this product?
Notification settings could be more intuitive
What recommendations would you give to someone considering this product?
Play with different integrations
Pros
- Helps Innovate
- Effective Service
- Fair
- Acts with Integrity
Madi M.
- Role: Sales Marketing
- Industry: Agriculture
- Involvement: End User of Application
Submitted Feb 2024
Communicate with your team easily!
Likeliness to Recommend
What differentiates Slack from other similar products?
The ease of using the product.
What is your favorite aspect of this product?
Conversing and wokring with my team easily.
What do you dislike most about this product?
I dislike nothing.
What recommendations would you give to someone considering this product?
Test out the software and see if it works for you - more than likely it will!
Pros
- Enables Productivity
- Unique Features
- Efficient Service
- Effective Service
Mubashir J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing