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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Hemant G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

A fairly decent product for employee collaboration

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Its capability of integrating everything at one place and within one platform is something which differentiate it from others.

What is your favorite aspect of this product?

It is very smooth in terms of loading over web or application. Its memory friendly which makes it light weight to use.

What do you dislike most about this product?

Less features as compared to other products in market. Support to API is also limited in the application.

What recommendations would you give to someone considering this product?

From my side i would fairly recommend it if you are from small organisation and just looking for a employee collaboration tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

John H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

A pleasure to use and administrate

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I most value Slack's breadth of features and its ease of integration with other products. I think that, for what I care about, other products have substantially similar offerings, but I think Slack offers the most coherent package.

What is your favorite aspect of this product?

This may sound a bit vague, but I think it comes down to Slack's ease of use as well as its "familiarity." Slack has come closer to supplanting email than any similar product I've used. I also find the process of setting up and deploying Slack apps to be much more enjoyable than, say, what I've tried to do with Teams in previous lives.

What do you dislike most about this product?

I feel like Slack's file sharing capabilities could be improved upon.

What recommendations would you give to someone considering this product?

Modifying this question just slightly, I'd rather advise someone not considering Slack to reconsider it as an option. It's a great product and it is worthy of consideration almost regardless of your overall stack.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Less Generous

Carl O.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

The best messaging tool on the market

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It is clean and easy to use. Google chat, who we used previously, is clunky and not good UX, whereas Slack is just brilliant.

What is your favorite aspect of this product?

The changes and enhancements made by Slack are genuine improvements, and not just updates for the sale of it. Example 1, huddles. What a great improvement

What do you dislike most about this product?

It’s more pricey than most others on the market, that is the only criticism I have of it.

What recommendations would you give to someone considering this product?

Just go for it, you won’t regret it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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