What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Akash K.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jan 2024
Slack on folks!
Likeliness to Recommend
What differentiates Slack from other similar products?
Screen sharing during video calls is phenomenally better than any other IM ive used
What is your favorite aspect of this product?
The mobile app is as much powerful as the desktop one.
What do you dislike most about this product?
Nothing comes to mind. Once set up its very smooth.
What recommendations would you give to someone considering this product?
integrate with all the productivity tools you use and you will see the real power of Slack.
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Effective Service
Ana Carla R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Amazing product!! : )
Likeliness to Recommend
What differentiates Slack from other similar products?
On slack you will find a lot of information on how to use the product and it is also a very intuitive tool. I learned how to use it by doing the Slack Academy. Where it is even possible to certify yourself as an administrator user of the platform, among others.
What is your favorite aspect of this product?
With it I can separate teams, share documents and videos and keep the team informed.
What do you dislike most about this product?
I use it every day in my company, I love it all!
What recommendations would you give to someone considering this product?
It will make a big difference in your company, plus a super positive difference with your employees and project teams.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
BiLaL A.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Great choice!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack distinguishes itself through its user-friendly interface, seamless integrations with third-party apps, robust search functionality, and emphasis on real-time communication through channels. Its focus on team collaboration and flexibility has contributed to its popularity in professional environments.
What is your favorite aspect of this product?
Organize communication by creating channels for specific topics or teams. Facilitate private conversations between team members.
What do you dislike most about this product?
While Slack has a powerful search feature, some users find it complex to locate specific information.
What recommendations would you give to someone considering this product?
Take advantage of Slack's extensive app integrations to optimize workflows and enhance collaboration.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy