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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Akash K.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Slack on folks!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Screen sharing during video calls is phenomenally better than any other IM ive used

What is your favorite aspect of this product?

The mobile app is as much powerful as the desktop one.

What do you dislike most about this product?

Nothing comes to mind. Once set up its very smooth.

What recommendations would you give to someone considering this product?

integrate with all the productivity tools you use and you will see the real power of Slack.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Ana Carla R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Amazing product!! : )

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

On slack you will find a lot of information on how to use the product and it is also a very intuitive tool. I learned how to use it by doing the Slack Academy. Where it is even possible to certify yourself as an administrator user of the platform, among others.

What is your favorite aspect of this product?

With it I can separate teams, share documents and videos and keep the team informed.

What do you dislike most about this product?

I use it every day in my company, I love it all!

What recommendations would you give to someone considering this product?

It will make a big difference in your company, plus a super positive difference with your employees and project teams.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

BiLaL A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Great choice!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack distinguishes itself through its user-friendly interface, seamless integrations with third-party apps, robust search functionality, and emphasis on real-time communication through channels. Its focus on team collaboration and flexibility has contributed to its popularity in professional environments.

What is your favorite aspect of this product?

Organize communication by creating channels for specific topics or teams. Facilitate private conversations between team members.

What do you dislike most about this product?

While Slack has a powerful search feature, some users find it complex to locate specific information.

What recommendations would you give to someone considering this product?

Take advantage of Slack's extensive app integrations to optimize workflows and enhance collaboration.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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