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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Mostafa S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Slack Performs Perfectly

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The features of Slack have been performing so well since we installed this solution. Slack is so powerful.

What is your favorite aspect of this product?

I like how impressive the capabilities of Slack have been. Slack has exceptional messaging features.

What do you dislike most about this product?

Slack has incredible and flawless features.

What recommendations would you give to someone considering this product?

Slack is reliable. It has incredible features that will make your messaging smooth.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Best practices for strong collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It is a powerful instant message-sending software, designed to strengthen the way of communication and interaction. Its plethora of features and intuitive interface differentiate itself from similar products in many ways. It offers a large built-in library to integrate over thousands of applications. Also, its channel-based infrastructure enables the team members to focus on specific topics and manage the flow of conversation.

What is your favorite aspect of this product?

I have come across many of its impressive features since I am using it. I want to mention some of them. First, its integration capabilities across a wide range of other platforms which helps my teammates to centralize their working tasks. In addition to this, the integration also enhances the productivity of my business and the channel helps in keeping the ideas focused among team members.

What do you dislike most about this product?

The major thing which I think needs to be amended is the sound of notifications while working in a team. For example, if the team members are working together through different channels at a time, then the sound of notification creates distraction and disturbs the focus of working. This is the only thing I have across. Otherwise, remaining all is good to go.

What recommendations would you give to someone considering this product?

I would highly recommend this tool to everyone who wants a feature-rich and reliable. It has a wide range of characteristics, easy to use and its way of integration makes it an ample choice for all the businesses that were looking forward to streamlining their workflow.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Anchal B.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Fast update Huddles Create group chat

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

- Fast updates - Huddles - you can create group chats - messages don't expire - you can create department chats - incoming notification - You can add apps like google calender , google drive, etc

What is your favorite aspect of this product?

The most helpful thing about Slack is its real-time messaging and call/huddle feature, allowing the team to stay connected, productive, and aware of the tasks. You can link apps like Google calender , google drive, etc. Its has very user-friendly interface, you can easily learn all the features.

What do you dislike most about this product?

There is nothing as of now.

What recommendations would you give to someone considering this product?

It is beneficial for teamwork, very easy for real-time messaging and call/huddle.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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