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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Diana A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use!

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

Easy to customize and integrate with other systems.

What is your favorite aspect of this product?

The opportunity to create different channels of communication depending on topics, team members, etc...

What do you dislike most about this product?

Channels don't seem to rearrange according to the latest message/update received.

What recommendations would you give to someone considering this product?

This is a great tool to share screen with your peers! If this is a feature you are interested in, Slack is great for it!

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Valeria d.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

so many features, makes your life easier!!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I'm part of a fully distributed team and slack has made communication so much easier!

What is your favorite aspect of this product?

How customizable it is!

What do you dislike most about this product?

I don't think I've encountered an issue with slack so far.

What recommendations would you give to someone considering this product?

Compare it with other products in the market, you won't find anything better than slack!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zihni S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Amazing product. Always easy to use

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Much better integrations than anyone else

What is your favorite aspect of this product?

Ease of use, features and notifications

What do you dislike most about this product?

Nothing really, it's a learning curve the first time though.

What recommendations would you give to someone considering this product?

Make it your own. Configure the sidebar and themes

Pros

  • Reliable
  • Enables Productivity
  • Acts with Integrity
  • Client's Interest First

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