What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Diana A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Easy to use!
Likeliness to Recommend
What differentiates Slack from other similar products?
Easy to customize and integrate with other systems.
What is your favorite aspect of this product?
The opportunity to create different channels of communication depending on topics, team members, etc...
What do you dislike most about this product?
Channels don't seem to rearrange according to the latest message/update received.
What recommendations would you give to someone considering this product?
This is a great tool to share screen with your peers! If this is a feature you are interested in, Slack is great for it!
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Valeria d.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Jan 2024
so many features, makes your life easier!!
Likeliness to Recommend
What differentiates Slack from other similar products?
I'm part of a fully distributed team and slack has made communication so much easier!
What is your favorite aspect of this product?
How customizable it is!
What do you dislike most about this product?
I don't think I've encountered an issue with slack so far.
What recommendations would you give to someone considering this product?
Compare it with other products in the market, you won't find anything better than slack!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Zihni S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Amazing product. Always easy to use
Likeliness to Recommend
What differentiates Slack from other similar products?
Much better integrations than anyone else
What is your favorite aspect of this product?
Ease of use, features and notifications
What do you dislike most about this product?
Nothing really, it's a learning curve the first time though.
What recommendations would you give to someone considering this product?
Make it your own. Configure the sidebar and themes
Pros
- Reliable
- Enables Productivity
- Acts with Integrity
- Client's Interest First