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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Valeria d.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

so many features, makes your life easier!!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I'm part of a fully distributed team and slack has made communication so much easier!

What is your favorite aspect of this product?

How customizable it is!

What do you dislike most about this product?

I don't think I've encountered an issue with slack so far.

What recommendations would you give to someone considering this product?

Compare it with other products in the market, you won't find anything better than slack!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zihni S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Amazing product. Always easy to use

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Much better integrations than anyone else

What is your favorite aspect of this product?

Ease of use, features and notifications

What do you dislike most about this product?

Nothing really, it's a learning curve the first time though.

What recommendations would you give to someone considering this product?

Make it your own. Configure the sidebar and themes

Pros

  • Reliable
  • Enables Productivity
  • Acts with Integrity
  • Client's Interest First

Enrique A. D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Great way to communicate in communities!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

For me Slack distinguishes itself in the crowded collaboration tools market through its intuitive interface, real-time communication features, and robust integration capabilities. Its channel-based organization fosters efficient team communication, enabling focused discussions and reducing information clutter. Slack's powerful search functionality ensures quick access to relevant information. The platform's seamless integration with numerous third-party apps enhances productivity by consolidating workflows. Unique features like channels, direct messages, and threads provide flexibility in communication styles.

What is your favorite aspect of this product?

What I like about Slack The ability to create channels, direct messages, and threads facilitates organized and focused discussions. Users value the platform's real-time communication capabilities, seamless integration with third-party apps, and robust search functionality. Additionally, the customization options, such as notification settings and user profiles, contribute to a personalized and efficient user experience. Ultimately, the aspects users find most favorable depend on their specific collaboration and communication needs.

What do you dislike most about this product?

Something that maybe concerns about Slack's pricing, especially for larger teams, as costs can escalate with increased usage. Additionally, there have been occasional criticisms about the learning curve for new users, particularly in understanding the organization of channels and features. Some users also highlight potential distractions due to constant notifications, although these can be customized.

What recommendations would you give to someone considering this product?

For those considering Slack, it's crucial to assess team communication needs. Explore the platform's features, ensuring they align with your workflow. Take advantage of the extensive integration options to streamline processes. Customize notification settings to minimize distractions and tailor the platform to your preferences. Invest time in learning Slack's organizational structure, including channels and threads, to enhance collaboration. Evaluate the pricing structure based on team size and usage. For me is very good way to communicate in online communities members.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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