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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sagar J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Bang for a buck, keeps everyone engaged

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

I think the fact that slack is highly customizable makes it stand out from its contemporaries. As someone who has used slack and one of its competitors, I am convinced slack's UX is unparalleled

What is your favorite aspect of this product?

I love the look of the application, it makes me wanna spend more and more time on it. I am a Slack fan despite some of its flaws, slack does most things right. The other feature i love is the GIF and reaction emojis, it adds quirks to your chat. love it!!

What do you dislike most about this product?

Huddle does not work well, it lags sometimes, zoom integration - would prefer an in-built video conferencing

What recommendations would you give to someone considering this product?

Any biz of any size that involves humans should get Slack, more so if you have remote/hybrid employees, it helps in keeping the team connected. The investment to implement is a no brainer

Pros

  • Saves Time
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mugdha S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

User friendly software

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack dashboard is very intuitive and we can chat through emojis which helps us to establish relationship with customers.It has dashboards which allows us to chat with multiple users at one place and we can establish relationships with users

What is your favorite aspect of this product?

The web chat through emoji is a powerful options for slack.

What do you dislike most about this product?

We face issue sometimes when there is network issue else everything is good

What recommendations would you give to someone considering this product?

Best applications for meetings and chats

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Manoj M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2024

Good Product with loaded features

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack always loads the user related information faster. It has few to zero bugs when compared to other softwares that provide similar services. Can be easily integrated with other sites/softwares as well.

What is your favorite aspect of this product?

Easy to use User Interface. I can group different channels together. I can also have different workspaces based on the specific needs. I can also have shared notepads across different users.

What do you dislike most about this product?

Nothing as of now.

What recommendations would you give to someone considering this product?

I'd suggest you to use Slack if you are planning for a chat/collaboration tool for your team that develops softwares

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Respectful

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