What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Sagar J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Bang for a buck, keeps everyone engaged
Likeliness to Recommend
What differentiates Slack from other similar products?
I think the fact that slack is highly customizable makes it stand out from its contemporaries. As someone who has used slack and one of its competitors, I am convinced slack's UX is unparalleled
What is your favorite aspect of this product?
I love the look of the application, it makes me wanna spend more and more time on it. I am a Slack fan despite some of its flaws, slack does most things right. The other feature i love is the GIF and reaction emojis, it adds quirks to your chat. love it!!
What do you dislike most about this product?
Huddle does not work well, it lags sometimes, zoom integration - would prefer an in-built video conferencing
What recommendations would you give to someone considering this product?
Any biz of any size that involves humans should get Slack, more so if you have remote/hybrid employees, it helps in keeping the team connected. The investment to implement is a no brainer
Pros
- Saves Time
- Continually Improving Product
- Reliable
- Performance Enhancing
Mugdha S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
User friendly software
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack dashboard is very intuitive and we can chat through emojis which helps us to establish relationship with customers.It has dashboards which allows us to chat with multiple users at one place and we can establish relationships with users
What is your favorite aspect of this product?
The web chat through emoji is a powerful options for slack.
What do you dislike most about this product?
We face issue sometimes when there is network issue else everything is good
What recommendations would you give to someone considering this product?
Best applications for meetings and chats
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Manoj M.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Initial Implementation
Submitted Jan 2024
Good Product with loaded features
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack always loads the user related information faster. It has few to zero bugs when compared to other softwares that provide similar services. Can be easily integrated with other sites/softwares as well.
What is your favorite aspect of this product?
Easy to use User Interface. I can group different channels together. I can also have different workspaces based on the specific needs. I can also have shared notepads across different users.
What do you dislike most about this product?
Nothing as of now.
What recommendations would you give to someone considering this product?
I'd suggest you to use Slack if you are planning for a chat/collaboration tool for your team that develops softwares
Pros
- Reliable
- Trustworthy
- Unique Features
- Respectful