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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Natasha M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Ideal for smooth, productive collaboration.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

A few things differentiate Slack from every other team collaboration and communication tool that I know about . Slack provides extensive integrations that makes it possible to automate day to day activities within a team and also expand the default capabilities of the Slack platform. Then , there is its set of comprehensive communication and collaboration features like file sharing , thread based conversations and channels, which makes everyone within a team , department or company only a message away from the other.

What is your favorite aspect of this product?

Slack recently introduced the "save later" feature for messages and files. Personally, I have found this feature extremely helpful to me for setting a reminder for myself to come back to view a message or a file at a future time. This way, I get notified to check-out the messages or file at the specified later time. I am of the opinion that the above has kept my Slack experience, a lot more organized.

What do you dislike most about this product?

I have no major dislike towards this product. However, I will like to have more control over how and when I receive notifications on my Slack app. Due to the volume of Slack users in my company, it is easy to be overwhelmed by the number of notifications and even miss out on important notifications in the process. If there was a way to decide the type of notifications I receive or group them in order of importance, the chances of missing out on important notifications will be greatly reduced .

What recommendations would you give to someone considering this product?

I always advocate for companies or departments seeking to adopt the Slack software or any other software for that matter, to compare and contrast the value Slack offers them ,with their immediate communication needs.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Amanda D.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Better than Teams!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack offers way more features than other messaging no tools I’ve used.

What is your favorite aspect of this product?

I love the ability to schedule a message to be sent at a certain time

What do you dislike most about this product?

No dislikes.

What recommendations would you give to someone considering this product?

Use Slack over Teams

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhinav K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Efficient Communication,Organized channel Security

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack organizes communication into channels, allowing users to create specific spaces for different topics or projects. This helps in keeping conversations organized and accessible. It offers a vast array of integrations with third party apps & services However, slack's search functionality is awesome it enable the users to track the advanced search, locate specific contents, files etc.

What is your favorite aspect of this product?

It has organized channel, all essential emojis are present to describe in short. File sharing is too smooth, video call & sounds are very clear

What do you dislike most about this product?

1) Once we have more than one channel, it becomes a big pain to login to all the different channels and check them. 2) Free channels delete your messages after 10k

What recommendations would you give to someone considering this product?

Security awareness Community Engagement Customize Notification Create organized channel Explore Features

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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