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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Shubham M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Its quite easy to use and fast communication tool

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Its easy to use ability and fast response system

What is your favorite aspect of this product?

Its privacy and security towards chat boxes

What do you dislike most about this product?

Sometimes the recent chats doesn’t show up

What recommendations would you give to someone considering this product?

Always see the feasibility since it always for a bigger group of employees

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Caring

Sanket B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Slack - Turning Messy Work into Organised Harmony

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack takes safety seriously. It has special features, like double-checking your identity and turning information into secret codes. Plus, it has certificates to show it follows all the rules, making sure your important business talks stay safe and sound.

What is your favorite aspect of this product?

My favourite aspect of Slack is the way it turns finding old messages, files, or information into a breeze. It's like having a magic search button that quickly gets you what you need.

What do you dislike most about this product?

If you want the cool extra features and more space in Slack, you'll have to pay. The basic version is free, but if you're on a tight budget or have a small team, the added costs for the fancy stuff might be something to think about.

What recommendations would you give to someone considering this product?

If some folks on your team are new to Slack, think about giving them a little training or helpful guides. Getting them used to how Slack works can really make the team work smoother and get things done faster.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Liliane L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Likeliness to Recommend

10 /10

Pros

  • Enables Productivity
  • Unique Features
  • Helps Innovate
  • Continually Improving Product

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