What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Natasha M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2024
Ideal for smooth, productive collaboration.
Likeliness to Recommend
What differentiates Slack from other similar products?
A few things differentiate Slack from every other team collaboration and communication tool that I know about . Slack provides extensive integrations that makes it possible to automate day to day activities within a team and also expand the default capabilities of the Slack platform. Then , there is its set of comprehensive communication and collaboration features like file sharing , thread based conversations and channels, which makes everyone within a team , department or company only a message away from the other.
What is your favorite aspect of this product?
Slack recently introduced the "save later" feature for messages and files. Personally, I have found this feature extremely helpful to me for setting a reminder for myself to come back to view a message or a file at a future time. This way, I get notified to check-out the messages or file at the specified later time. I am of the opinion that the above has kept my Slack experience, a lot more organized.
What do you dislike most about this product?
I have no major dislike towards this product. However, I will like to have more control over how and when I receive notifications on my Slack app. Due to the volume of Slack users in my company, it is easy to be overwhelmed by the number of notifications and even miss out on important notifications in the process. If there was a way to decide the type of notifications I receive or group them in order of importance, the chances of missing out on important notifications will be greatly reduced .
What recommendations would you give to someone considering this product?
I always advocate for companies or departments seeking to adopt the Slack software or any other software for that matter, to compare and contrast the value Slack offers them ,with their immediate communication needs.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Amanda D.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Better than Teams!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack offers way more features than other messaging no tools I’ve used.
What is your favorite aspect of this product?
I love the ability to schedule a message to be sent at a certain time
What do you dislike most about this product?
No dislikes.
What recommendations would you give to someone considering this product?
Use Slack over Teams
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Abhinav K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Efficient Communication,Organized channel Security
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack organizes communication into channels, allowing users to create specific spaces for different topics or projects. This helps in keeping conversations organized and accessible. It offers a vast array of integrations with third party apps & services However, slack's search functionality is awesome it enable the users to track the advanced search, locate specific contents, files etc.
What is your favorite aspect of this product?
It has organized channel, all essential emojis are present to describe in short. File sharing is too smooth, video call & sounds are very clear
What do you dislike most about this product?
1) Once we have more than one channel, it becomes a big pain to login to all the different channels and check them. 2) Free channels delete your messages after 10k
What recommendations would you give to someone considering this product?
Security awareness Community Engagement Customize Notification Create organized channel Explore Features
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing