What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Frank H.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Jan 2024
Can't imagine working without it!
Likeliness to Recommend
What differentiates Slack from other similar products?
The look stands out, it makes me want to use the platform. I use it to reach out to co-workers, managers and groups. I've used Slack for most of my tenure as a SDR/BDR.
What is your favorite aspect of this product?
I love that I can reach anyone in the company, and reach out knowing who this person is (viewing their bio on Slack).
What do you dislike most about this product?
Trying to personalize my slack page has been harder than it should be. I wish there was a much more simple way to do this.
What recommendations would you give to someone considering this product?
I really enjoy using Slack, I use this every single day!
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Security Protects
Mark B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
The most reliable tool for communication
Likeliness to Recommend
What differentiates Slack from other similar products?
Various features that allow you to stay productive and get real time updates from third-party apps such as Asana, Google Calendar, Notion, and more. It's extremely easy to set up multiple channels for multiple projects if you are managing more than one.
What is your favorite aspect of this product?
Easy integration with third-party apps, and Slack has awesome in-built voice & video with screensharing, it makes it easier to stay productive by not having to leave to an external app for a quick call.
What do you dislike most about this product?
The search function is a bit complex.
What recommendations would you give to someone considering this product?
Make sure to properly plan your channel structure in advance, it will save you time in future.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Effective Service
Samuel N.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Initial Implementation
Submitted Jan 2024
A great investment!
Likeliness to Recommend
What differentiates Slack from other similar products?
I like the fact that slack has many features, but at the same time doesn't feel crowded.
What is your favorite aspect of this product?
I like the ability to communicate with my team in a professional and entertaining way, by using emojis as reactions and also giffs.
What do you dislike most about this product?
I wish there was a list of all the DM's you receive. After a while of not messaging someone, the chat would disappear from your DM's, and you would have to find the person by the name in the search bar, and sometimes I didn't remember the name of the person.
What recommendations would you give to someone considering this product?
Definitely consider it as it will provide your company with clear and fun communication, and you will also be able to make different integrations in it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing