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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Frank H.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Can't imagine working without it!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

The look stands out, it makes me want to use the platform. I use it to reach out to co-workers, managers and groups. I've used Slack for most of my tenure as a SDR/BDR.

What is your favorite aspect of this product?

I love that I can reach anyone in the company, and reach out knowing who this person is (viewing their bio on Slack).

What do you dislike most about this product?

Trying to personalize my slack page has been harder than it should be. I wish there was a much more simple way to do this.

What recommendations would you give to someone considering this product?

I really enjoy using Slack, I use this every single day!

Pros

  • Reliable
  • Enables Productivity
  • Inspires Innovation
  • Security Protects

Mark B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

The most reliable tool for communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Various features that allow you to stay productive and get real time updates from third-party apps such as Asana, Google Calendar, Notion, and more. It's extremely easy to set up multiple channels for multiple projects if you are managing more than one.

What is your favorite aspect of this product?

Easy integration with third-party apps, and Slack has awesome in-built voice & video with screensharing, it makes it easier to stay productive by not having to leave to an external app for a quick call.

What do you dislike most about this product?

The search function is a bit complex.

What recommendations would you give to someone considering this product?

Make sure to properly plan your channel structure in advance, it will save you time in future.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

Samuel N.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2024

A great investment!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I like the fact that slack has many features, but at the same time doesn't feel crowded.

What is your favorite aspect of this product?

I like the ability to communicate with my team in a professional and entertaining way, by using emojis as reactions and also giffs.

What do you dislike most about this product?

I wish there was a list of all the DM's you receive. After a while of not messaging someone, the chat would disappear from your DM's, and you would have to find the person by the name in the search bar, and sometimes I didn't remember the name of the person.

What recommendations would you give to someone considering this product?

Definitely consider it as it will provide your company with clear and fun communication, and you will also be able to make different integrations in it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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