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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Syed J. A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use Customizable Collaborative

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Easy to use, customizable and integrates well.

What is your favorite aspect of this product?

Collaboration

What do you dislike most about this product?

Users within the same organization should be able to customize it to their liking.

What recommendations would you give to someone considering this product?

I have no recommendations to give.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rohan K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent communicator. Unique features.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Ease of use. Screen sharing and annotation. Huddle feature is awesome.

What is your favorite aspect of this product?

Jira, service desk integrations and huddle

What do you dislike most about this product?

No eco system and lacks.

What recommendations would you give to someone considering this product?

Works perfectly. If you have a Microsoft ecosystem then not cost effective.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Saves Time

Cons

  • Under Delivered

Jaclyn H.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Slack always goes above and beyond

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is very versatile and works across big organizations. I trust the security it offers and it's easy to use and communicate.

What is your favorite aspect of this product?

I love all the special features and the ability to create different groups and channels.

What do you dislike most about this product?

Nothing, I love this product!

What recommendations would you give to someone considering this product?

Buy it for your company! It's the best messaging platform by far.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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