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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Eric Q.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

The Ultimate Hub for Organized Teamwork

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Well, compared to other messaging tools, Slack’s real magic lies in its integration capabilities.

What is your favorite aspect of this product?

we often have multiple campaigns running simultaneously, and having dedicated channels for each one makes tracking progress a breeze.

What do you dislike most about this product?

Even with Do Not Disturb settings, I feel like there’s room for better control over what pings you and what doesn’t.

What recommendations would you give to someone considering this product?

First, make sure to set up custom notifications and snooze periods for specific channels to avoid that notification overload. Also, don't be shy about using Slack’s integrations

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Sayyam S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

slack: for easy communication with team

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

the user friendly interface and so many third party app integration diffrentiates slack from others.

What is your favorite aspect of this product?

the integration with tools like calendar and trello helps me a lot to do my work much fast and efficient

What do you dislike most about this product?

the thing that i dislike about slack is when join so many channnels the notification become too cluttered.

What recommendations would you give to someone considering this product?

i recommend to try free version first if you like it you can go with it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Daniel G.

  • Role: Consultant
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Honest Opinion on Slack 2024

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Ease of deployment and usability across every device. Support super-quality VOiP audio calls,LVS,BIM and IMM chats,task (assignment) scheduling, team advocacy platform.

What is your favorite aspect of this product?

Suit all purposes and industries.

What do you dislike most about this product?

It has it all.

What recommendations would you give to someone considering this product?

No second thought, pick it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Effective Service

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