What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Enrique A. D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Great way to communicate in communities!
Likeliness to Recommend
What differentiates Slack from other similar products?
For me Slack distinguishes itself in the crowded collaboration tools market through its intuitive interface, real-time communication features, and robust integration capabilities. Its channel-based organization fosters efficient team communication, enabling focused discussions and reducing information clutter. Slack's powerful search functionality ensures quick access to relevant information. The platform's seamless integration with numerous third-party apps enhances productivity by consolidating workflows. Unique features like channels, direct messages, and threads provide flexibility in communication styles.
What is your favorite aspect of this product?
What I like about Slack The ability to create channels, direct messages, and threads facilitates organized and focused discussions. Users value the platform's real-time communication capabilities, seamless integration with third-party apps, and robust search functionality. Additionally, the customization options, such as notification settings and user profiles, contribute to a personalized and efficient user experience. Ultimately, the aspects users find most favorable depend on their specific collaboration and communication needs.
What do you dislike most about this product?
Something that maybe concerns about Slack's pricing, especially for larger teams, as costs can escalate with increased usage. Additionally, there have been occasional criticisms about the learning curve for new users, particularly in understanding the organization of channels and features. Some users also highlight potential distractions due to constant notifications, although these can be customized.
What recommendations would you give to someone considering this product?
For those considering Slack, it's crucial to assess team communication needs. Explore the platform's features, ensuring they align with your workflow. Take advantage of the extensive integration options to streamline processes. Customize notification settings to minimize distractions and tailor the platform to your preferences. Invest time in learning Slack's organizational structure, including channels and threads, to enhance collaboration. Evaluate the pricing structure based on team size and usage. For me is very good way to communicate in online communities members.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Shubham M.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2024
Its quite easy to use and fast communication tool
Likeliness to Recommend
What differentiates Slack from other similar products?
Its easy to use ability and fast response system
What is your favorite aspect of this product?
Its privacy and security towards chat boxes
What do you dislike most about this product?
Sometimes the recent chats doesn’t show up
What recommendations would you give to someone considering this product?
Always see the feasibility since it always for a bigger group of employees
Pros
- Continually Improving Product
- Trustworthy
- Effective Service
- Caring
Sanket B.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
Slack - Turning Messy Work into Organised Harmony
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack takes safety seriously. It has special features, like double-checking your identity and turning information into secret codes. Plus, it has certificates to show it follows all the rules, making sure your important business talks stay safe and sound.
What is your favorite aspect of this product?
My favourite aspect of Slack is the way it turns finding old messages, files, or information into a breeze. It's like having a magic search button that quickly gets you what you need.
What do you dislike most about this product?
If you want the cool extra features and more space in Slack, you'll have to pay. The basic version is free, but if you're on a tight budget or have a small team, the added costs for the fancy stuff might be something to think about.
What recommendations would you give to someone considering this product?
If some folks on your team are new to Slack, think about giving them a little training or helpful guides. Getting them used to how Slack works can really make the team work smoother and get things done faster.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
