Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Dishant G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

user interface and seamless integration with hundreds of third-party apps, making it highly adaptable to different workflows. Its powerful channel-based communication system fosters better collaboration across teams, especially in large organizations.

What is your favorite aspect of this product?

My favorite aspect of Slack is its customizable notifications. This allows users to control how and when they receive updates, ensuring a balance between staying informed and avoiding distraction overload.

What do you dislike most about this product?

One downside is that Slack's pricing structure can be quite expensive for larger teams, especially when full access to features like unlimited message history and advanced integrations is required.

What recommendations would you give to someone considering this product?

I recommend exploring Slack's app integrations and automation features early on to fully leverage its potential for improving productivity and streamlining communication within your team.

Pros

  • Helps Innovate
  • Caring
  • Altruistic
  • Acts with Integrity

Aaryaman V.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

6 /10

What differentiates Slack from other similar products?

Slack's differentiator is its highly customizable workflows and extensive app integrations, allowing seamless collaboration across diverse tools, platforms, and teams, enhancing productivity in a unique way.

What is your favorite aspect of this product?

The ability to integrate various apps and services, like Google Drive, Zoom, and Trello, makes Slack a powerful hub for project management, reducing the need to switch between platforms.

What do you dislike most about this product?

Slack can become overwhelming with constant notifications and long message threads, making it difficult to focus on critical information without getting distracted.

What recommendations would you give to someone considering this product?

Ensure you organize channels effectively and use notification settings wisely to avoid information overload. Take advantage of its integrations to streamline workflows and enhance team collaboration.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Aman N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great product easy to use and interact to others

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Great UI, Easy to use and lightweight

What is your favorite aspect of this product?

Huddle feature

What do you dislike most about this product?

Status indicator on your profile

What recommendations would you give to someone considering this product?

Better then others in market

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Most Popular Slack Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019