What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Dishant G.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2024
Fantastic product
Likeliness to Recommend
What differentiates Slack from other similar products?
user interface and seamless integration with hundreds of third-party apps, making it highly adaptable to different workflows. Its powerful channel-based communication system fosters better collaboration across teams, especially in large organizations.
What is your favorite aspect of this product?
My favorite aspect of Slack is its customizable notifications. This allows users to control how and when they receive updates, ensuring a balance between staying informed and avoiding distraction overload.
What do you dislike most about this product?
One downside is that Slack's pricing structure can be quite expensive for larger teams, especially when full access to features like unlimited message history and advanced integrations is required.
What recommendations would you give to someone considering this product?
I recommend exploring Slack's app integrations and automation features early on to fully leverage its potential for improving productivity and streamlining communication within your team.
Pros
- Helps Innovate
- Caring
- Altruistic
- Acts with Integrity
Aaryaman V.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2024
Fantastic product
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack's differentiator is its highly customizable workflows and extensive app integrations, allowing seamless collaboration across diverse tools, platforms, and teams, enhancing productivity in a unique way.
What is your favorite aspect of this product?
The ability to integrate various apps and services, like Google Drive, Zoom, and Trello, makes Slack a powerful hub for project management, reducing the need to switch between platforms.
What do you dislike most about this product?
Slack can become overwhelming with constant notifications and long message threads, making it difficult to focus on critical information without getting distracted.
What recommendations would you give to someone considering this product?
Ensure you organize channels effectively and use notification settings wisely to avoid information overload. Take advantage of its integrations to streamline workflows and enhance team collaboration.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Effective Service
Aman N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2024
Great product easy to use and interact to others
Likeliness to Recommend
What differentiates Slack from other similar products?
Great UI, Easy to use and lightweight
What is your favorite aspect of this product?
Huddle feature
What do you dislike most about this product?
Status indicator on your profile
What recommendations would you give to someone considering this product?
Better then others in market
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features