What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Rashmeet K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Price effective, continuously improving
Likeliness to Recommend
What differentiates Slack from other similar products?
Security and Compliance: Slack offers robust security features, including data encryption, single sign-on (SSO), and compliance with various industry standards. This ensures that sensitive information is protected
What is your favorite aspect of this product?
Slack’s channel-centric communication. This feature helps keep conversations organized and focused, making it easier to manage projects and collaborate effectively.
What do you dislike most about this product?
New users might find it challenging to navigate and utilize all of Slack’s features effectively, especially if they are not familiar with similar tools. Also, while Slack offers extensive integrations, setting them up and managing them can sometimes be complex and time-consuming.
What recommendations would you give to someone considering this product?
Customize Your Workspace and Notifications: Take advantage of Slack’s customization options. Set up channels based on projects, teams, or topics to keep conversations organized. Customize notifications to avoid being overwhelmed by alerts. Explore Workflow Automation: Use Slack’s Workflow Builder to automate repetitive tasks and improve efficiency. This can save time and reduce manual work.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Lydia W.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Oct 2024
A classic for a reason
Likeliness to Recommend
What differentiates Slack from other similar products?
Ubiquity and ease of use. Almost everyone prefers it to Teams by now.
What is your favorite aspect of this product?
How much it got me off of email and how much faster my response time is with it.
What do you dislike most about this product?
Search capabilities are lacking.
What recommendations would you give to someone considering this product?
You're likely able to get many of the same features with teams or zoom chat but slack may be easier for more employees to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shreya S.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Oct 2024
Fantastic product for team collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
Easy of use, very user friendly, easy communication
What is your favorite aspect of this product?
how fun it is to use, newer products and features, nothing outdated
What do you dislike most about this product?
nothing to dislike
What recommendations would you give to someone considering this product?
go for it, great product and great features for work management
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing