What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Neeraj G.
- Role: Consultant
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Sep 2024
Real time communication made super easy
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack platform helps in collaboration across wide range of groups, people communities.
What is your favorite aspect of this product?
It helps is efficient communication and integrates brilliantly with various third party applications like Google drive, zoom, trello, etc.
What do you dislike most about this product?
No inbuilt video conferencing and needs to rely on other third party applications. In the free version limited message retention upto 90days is only possible.
What recommendations would you give to someone considering this product?
Slack is a nice to use platform reducing email dependency and remote friendly
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shazaid M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Slack is an Efficient Messaging Powerhouse
Likeliness to Recommend
What differentiates Slack from other similar products?
This tool is unique because it makes messaging and collaborations smooth. The capabilities of Slack are excellent.
What is your favorite aspect of this product?
I love the ease of use of Slack. Slack's customer support is perfect.
What do you dislike most about this product?
No complications when using Salck. It has been sensational.
What recommendations would you give to someone considering this product?
I do recommend Slack due to its amazing capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Brian John W.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2024
Easy to use communication app
Likeliness to Recommend
What differentiates Slack from other similar products?
IMO, Slack offers better large group (25+) conversation than Teams.
What is your favorite aspect of this product?
The ability to communicate & share files amongst a large group.
What do you dislike most about this product?
Nothing at the moment.
What recommendations would you give to someone considering this product?
Definitely an excellent addition to a company that uses large group communication. More reliable than email for immediate communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing