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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Neeraj G.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Real time communication made super easy

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack platform helps in collaboration across wide range of groups, people communities.

What is your favorite aspect of this product?

It helps is efficient communication and integrates brilliantly with various third party applications like Google drive, zoom, trello, etc.

What do you dislike most about this product?

No inbuilt video conferencing and needs to rely on other third party applications. In the free version limited message retention upto 90days is only possible.

What recommendations would you give to someone considering this product?

Slack is a nice to use platform reducing email dependency and remote friendly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shazaid M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Slack is an Efficient Messaging Powerhouse

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

This tool is unique because it makes messaging and collaborations smooth. The capabilities of Slack are excellent.

What is your favorite aspect of this product?

I love the ease of use of Slack. Slack's customer support is perfect.

What do you dislike most about this product?

No complications when using Salck. It has been sensational.

What recommendations would you give to someone considering this product?

I do recommend Slack due to its amazing capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brian John W.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to use communication app

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

IMO, Slack offers better large group (25+) conversation than Teams.

What is your favorite aspect of this product?

The ability to communicate & share files amongst a large group.

What do you dislike most about this product?

Nothing at the moment.

What recommendations would you give to someone considering this product?

Definitely an excellent addition to a company that uses large group communication. More reliable than email for immediate communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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