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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Elizabeth O.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Slack comes with huge advantage for communication.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

In my opinion, I think the learn curve to sit down and start sending or receiving messages is a matter of a few minutes sets Slack apart. While learning to use more advanced features on Slack takes a while longer , being able to pick up on Slack quickly is an aspect where I believe Slack does have an advantage over similar messaging software products.

What is your favorite aspect of this product?

I love how completely searchable my experience with Slack has become. I am able to find specific messages from my past Slack interactions , regardless of whether they are from days , weeks or months ago, This has enabled me to locate important conversations from my search history in seconds with ease.

What do you dislike most about this product?

Although virtual audio/video based interaction is possible with Slack Huddles, it is still steps behind what is obtainable on standard video conferencing products like Zoom. For my company, this has necessitated us to use Slack in integration with a standard video conferencing software , especially for large sized participant conversations.

What recommendations would you give to someone considering this product?

Slack provides speed based business messaging , which I believe should be an integral part of efficient communication within most modern business environment. This is the reason why I recommend Slack.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Ankit W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Best communication tool

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The best feature of Slack is that it allows one to collaborate with external organizations and it smoothly integrates with Jira and Google Drive.

What is your favorite aspect of this product?

I like the feature of the ability to create groups for privately focused conversations and emoji reactions to messages.

What do you dislike most about this product?

Slack relies on third-party app integration for managing workflows which could be an issue.

What recommendations would you give to someone considering this product?

I would highly recommend for this tool.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Aashu K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Complete functionality and Integration.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It is easy to use and best of all the customer support is very knowledgeable and cooperative, Also the navigation through the app is smooth.

What is your favorite aspect of this product?

I like its easy to use ,complete functionality and the ability to integrate with other applications. The real time messaging aspect of the platform, the organization of channels and the ability to share files, turns it into a must have tool in any working teamwork. The ability to integrate with so many third party applications as found with the app director of slack increases its versatility.

What do you dislike most about this product?

The issue of information overload because this occurs when there are numerous channels particularly in large teams. Moreover there have been some complains with the application like slow response time and poor connectivity.

What recommendations would you give to someone considering this product?

It would be good step to come up with advance thread director as some people tend to forget threat the threads existed or there are threads but they are not well managed like issue in organization.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation
  • Respectful

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