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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

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1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

83

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Michael A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A Powerful, Integration-Rich Collaboration Hub

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack differentiates itself from competitors like Microsoft Teams and Zoom through its channel-based organization, extensive third-party app integrations, and user-friendly interface tailored for seamless, flexible collaboration across teams and external partners.

What is your favorite aspect of this product?

My favorite aspect of Slack is its extensive app integrations, with over 2,600 third-party tools like Google Drive and Trello, turning it into a highly customizable hub that streamlines workflows for diverse teams.

What do you dislike most about this product?

The aspect I dislike most about Slack is its cost, as the free plan’s limited storage and features can push teams toward expensive premium plans, which may be a burden for smaller organizations compared to more affordable alternatives.

What recommendations would you give to someone considering this product?

For someone considering Slack, I recommend assessing team communication needs, testing the free plan to explore integrations and channel organization, planning for potential premium costs, and leveraging training resources to optimize adoption and manage notification overload.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Jishan K.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Sharp for client updates.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

slack’s cleaner than email for client communication, with channels that streamline feedback and approvals. it’s my pick for staying professional yet approachable.

What is your favorite aspect of this product?

i can create a private channel just for a client, keeping all their stuff in one place. the slack connect feature lets me chat securely with external teams. i love pinning key deliverables so they’re never lost.

What do you dislike most about this product?

video calls in free plans are limited to one-on-one, which restricts group client huddles.

What recommendations would you give to someone considering this product?

for client-facing work, slack’s organized and makes me look on point.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Amin M.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

I am really happy and Satisfied with Slack.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Easy to use and user Friendly

What is your favorite aspect of this product?

How it is easy to use and facilitate communication between departments

What do you dislike most about this product?

Not able to identify If the other person saw my message or not

What recommendations would you give to someone considering this product?

Buy it for your company, better than other systems

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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