
What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews

Michael A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
A Powerful, Integration-Rich Collaboration Hub
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack differentiates itself from competitors like Microsoft Teams and Zoom through its channel-based organization, extensive third-party app integrations, and user-friendly interface tailored for seamless, flexible collaboration across teams and external partners.
What is your favorite aspect of this product?
My favorite aspect of Slack is its extensive app integrations, with over 2,600 third-party tools like Google Drive and Trello, turning it into a highly customizable hub that streamlines workflows for diverse teams.
What do you dislike most about this product?
The aspect I dislike most about Slack is its cost, as the free plan’s limited storage and features can push teams toward expensive premium plans, which may be a burden for smaller organizations compared to more affordable alternatives.
What recommendations would you give to someone considering this product?
For someone considering Slack, I recommend assessing team communication needs, testing the free plan to explore integrations and channel organization, planning for potential premium costs, and leveraging training resources to optimize adoption and manage notification overload.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity

Jishan K.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2025
Sharp for client updates.
Likeliness to Recommend
What differentiates Slack from other similar products?
slack’s cleaner than email for client communication, with channels that streamline feedback and approvals. it’s my pick for staying professional yet approachable.
What is your favorite aspect of this product?
i can create a private channel just for a client, keeping all their stuff in one place. the slack connect feature lets me chat securely with external teams. i love pinning key deliverables so they’re never lost.
What do you dislike most about this product?
video calls in free plans are limited to one-on-one, which restricts group client huddles.
What recommendations would you give to someone considering this product?
for client-facing work, slack’s organized and makes me look on point.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Amin M.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted May 2025
I am really happy and Satisfied with Slack.
Likeliness to Recommend
What differentiates Slack from other similar products?
Easy to use and user Friendly
What is your favorite aspect of this product?
How it is easy to use and facilitate communication between departments
What do you dislike most about this product?
Not able to identify If the other person saw my message or not
What recommendations would you give to someone considering this product?
Buy it for your company, better than other systems
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity