Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Arvid O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Simple, efficient and excellent for communication.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack keeps everything organized, makes it easy to centralize communications, and ensures you don't miss any important details. Our ability to collaborate as a team and communicate in real time has increased significantly, allowing us to stay organized and make decisions more quickly.

What is your favorite aspect of this product?

I like the easy-to-use design, instant messaging, strong integration, and well-organized channels that facilitate greater productivity and teamwork.

What do you dislike most about this product?

If your company uses Slack a lot to share documents, file storage limits can sometimes be a hurdle.

What recommendations would you give to someone considering this product?

Slack is a reliable platform that has everything we need in one place. It is perfect for maintaining formal and informal communication and is easy to use and set up for both those with and without technical skills.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amiya S.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Great for team collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack’s workflows allow for custom automations, enabling teams to streamline repetitive tasks and improve efficiency.

What is your favorite aspect of this product?

My favorite aspect of Slack is its seamless integration with other tools using simple webhooks.

What do you dislike most about this product?

Overwhelming volume of notifications it can generate

What recommendations would you give to someone considering this product?

Organize your channels by projects, teams, or specific topics to avoid clutter and keep conversations focused.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Unique Features

Renato L.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A Great Business Messaging Software

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It's both ideal for employee communication and ensure effective collaboration.

What is your favorite aspect of this product?

I like the ease of communication with Slack in place. It helps in collaboration leading to easy task and project management.

What do you dislike most about this product?

Slack has handled well. No serious flaws.

What recommendations would you give to someone considering this product?

For instant business messaging, Slack is the key. You also enjoy enhanced collaboration and I recommend it.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Most Popular Slack Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019