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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Kasan P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"Fun for team discussion, though it can get messy"

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

When it comes to team chats, Slack is way more popular than Google Chat or Microsoft Teams. With personalized emojis, GIFs, and a ton of connectors, it's more lighthearted, whereas Teams feels more somber and task-oriented. Slack is an excellent tool for teamwork, but if your team is large and has several channels, it may become disorganized quickly.

What is your favorite aspect of this product?

I love how easy it is to create channels for different projects and how the personalized emoticons and replies make team communication fun. Google Drive, Trello, and other tool integrations help. Recently added Huddles allow you to jump into audio discussions for fast team talks. The amazing Slack mobile app lets you stay connected anywhere. It's just fun team communications.

What do you dislike most about this product?

However, it may get rather overwhelming! It's challenging to stay on top of every topic when you participate in too many channels, and the alerts never stop. Additionally, Slack sometimes lags, particularly if you have a large number of files and messages. You're out of luck if you need to review previous communications since the free version restricts the amount of messages you may send and receive. Small teams will find it ideal, while large teams may find it disorganized.

What recommendations would you give to someone considering this product?

Slack is fantastic if your team needs a lively, dynamic conversation platform. It's fantastic for teamwork and lightening up the seriousness of job. Microsoft Teams could be a better option, nevertheless, if you want something more professional and orderly or if you belong to a larger team. For creative teams looking for a laid-back and entertaining approach to keep in contact, Slack is ideal; yet, if you neglect channel management, it can become chaotics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Hussain K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Modern team communication tool slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Teams of different kinds can effortlessly communicate and collaborate.

What is your favorite aspect of this product?

Better video calls and process automations simplify things.

What do you dislike most about this product?

Too many channels and warnings might overwhelm.

What recommendations would you give to someone considering this product?

Strong automation and linkages boost productivity and efficiency.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

Umang T.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

A feature loaded user friendly communication tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is a robust platform that provides user friendly interface and advanced features that facilitates enhanced communication and team collaboration which ultimately increases business productivity. Also Slack offers some distinctive features such as integration with third party apps, channel organizations and customizations, that sets slack apart from other similar products.

What is your favorite aspect of this product?

Slack offers a simple and user friendly interface and comes with loads of advanced features such as instant and direct messaging, files sharing, third party integrations and search functionality and facilitates remote work in an effective way. This is my favorite aspect of the Slack.

What do you dislike most about this product?

Slack is a well designed communication tool that offers a wide variety of features. So there is nothing as such to dislike about the product.

What recommendations would you give to someone considering this product?

If you are exploring a user friendly and advanced features loaded communication tool to boost your organizations productivity, then Slack is the best tool you can rely on.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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