What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
John P.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Oct 2024
Repeat User of a Fantastic Product
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has a free version that works just as well as the paid version. That fact has been invaluable as we roll it out at our non-profit.
What is your favorite aspect of this product?
The ability to directly share documents via message instead of over email, which also lets you know if what you have sent has been read and looked at.
What do you dislike most about this product?
In the past, I have had issues with the notifications settings, and there are enough features that it can be tough to properly learn everything, but those are minor gripes.
What recommendations would you give to someone considering this product?
Consider the communication needs and level of tech savvy of your team to determine if Slack is the best fit for your organizations set up. That will help you know how much time it may take to train everyone and get the tool properly implemented.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Mostafa S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Slack Performs Perfectly
Likeliness to Recommend
What differentiates Slack from other similar products?
The features of Slack have been performing so well since we installed this solution. Slack is so powerful.
What is your favorite aspect of this product?
I like how impressive the capabilities of Slack have been. Slack has exceptional messaging features.
What do you dislike most about this product?
Slack has incredible and flawless features.
What recommendations would you give to someone considering this product?
Slack is reliable. It has incredible features that will make your messaging smooth.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Daniel E.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Best practices for strong collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
It is a powerful instant message-sending software, designed to strengthen the way of communication and interaction. Its plethora of features and intuitive interface differentiate itself from similar products in many ways. It offers a large built-in library to integrate over thousands of applications. Also, its channel-based infrastructure enables the team members to focus on specific topics and manage the flow of conversation.
What is your favorite aspect of this product?
I have come across many of its impressive features since I am using it. I want to mention some of them. First, its integration capabilities across a wide range of other platforms which helps my teammates to centralize their working tasks. In addition to this, the integration also enhances the productivity of my business and the channel helps in keeping the ideas focused among team members.
What do you dislike most about this product?
The major thing which I think needs to be amended is the sound of notifications while working in a team. For example, if the team members are working together through different channels at a time, then the sound of notification creates distraction and disturbs the focus of working. This is the only thing I have across. Otherwise, remaining all is good to go.
What recommendations would you give to someone considering this product?
I would highly recommend this tool to everyone who wants a feature-rich and reliable. It has a wide range of characteristics, easy to use and its way of integration makes it an ample choice for all the businesses that were looking forward to streamlining their workflow.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service