What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Anchal B.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Sep 2024
Fast update Huddles Create group chat
Likeliness to Recommend
What differentiates Slack from other similar products?
- Fast updates - Huddles - you can create group chats - messages don't expire - you can create department chats - incoming notification - You can add apps like google calender , google drive, etc
What is your favorite aspect of this product?
The most helpful thing about Slack is its real-time messaging and call/huddle feature, allowing the team to stay connected, productive, and aware of the tasks. You can link apps like Google calender , google drive, etc. Its has very user-friendly interface, you can easily learn all the features.
What do you dislike most about this product?
There is nothing as of now.
What recommendations would you give to someone considering this product?
It is beneficial for teamwork, very easy for real-time messaging and call/huddle.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jessica F.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Great tool for communication & team collaboration!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack stands out for its powerful integrations, intuitive user interface, and focus on team collaboration.
What is your favorite aspect of this product?
The ease of communication and the extensive integration options with other tools.
What do you dislike most about this product?
So far, there isn’t anything I dislike about Slack. It meets all of my expectations.
What recommendations would you give to someone considering this product?
Evaluate your team’s needs and explore the integrations to make the most out of Slack.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alex W.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Sep 2024
Collaboration Done Right, Minus the Chaos
Likeliness to Recommend
What differentiates Slack from other similar products?
Whether it’s Jenkins for our CI/CD pipeline, GitHub for code pushes, or Google Drive for file sharing—Slack plugs into the tools we already use without much friction
What is your favorite aspect of this product?
I can’t tell you how many times we’ve had 10 different side conversations going, and with threads, it’s like each one has its own little room. Makes it so much easier to track conversations without feeling like you’re swimming in noise.
What do you dislike most about this product?
One thing that bugs me is how cluttered the interface can get, especially if you’re part of multiple workspaces
What recommendations would you give to someone considering this product?
Slack is fantastic if your team has a lot of moving pieces—like mine. But take the time to set up the notifications properly
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Inspires Innovation