What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Sahil P.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2024
Enriching Real-time Team Collaboration with Slack.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack keep teams connected and engaged.Seamless integration with various third-party apps.Excellent search functionality for files, messages etc.Ability to create private channels.
What is your favorite aspect of this product?
Easy files sharing.Sending direct messages hence enabling real-time team chat.Ease to search and organize conversations.Creating multiple channels for seamless team interaction on projects.
What do you dislike most about this product?
I'm yet to encounter anything that is woeful with Slack.
What recommendations would you give to someone considering this product?
They need Slack to transform the way they communicate and collaborate.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mohit G.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Sep 2024
Slack: Messaging Platform
Likeliness to Recommend
What differentiates Slack from other similar products?
Bots work very seamlessly, and platform users can automate tasks as per their needs. This also applies to repetitive tasks and notifications- providing efficiency
What is your favorite aspect of this product?
High level of customization, and a friendly culture which I have not encountered during the use of Teams, Zoom, or Google Chat. All these features provide that nudge for a good UI experience. I also enjoy using Slack Connect, allowing us to connect with different partners/clients rather than switching to a new tool.
What do you dislike most about this product?
Messages get overloaded very quickly, especially when present in larger teams or bigger organizations. Messages can get lost, or buried without a notification.
What recommendations would you give to someone considering this product?
Definitely take advantage of the integrations with third-party apps, it quite convenient and allows for higher productivity
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Better group interaction.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing