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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Anchal B.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Fast update Huddles Create group chat

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

- Fast updates - Huddles - you can create group chats - messages don't expire - you can create department chats - incoming notification - You can add apps like google calender , google drive, etc

What is your favorite aspect of this product?

The most helpful thing about Slack is its real-time messaging and call/huddle feature, allowing the team to stay connected, productive, and aware of the tasks. You can link apps like Google calender , google drive, etc. Its has very user-friendly interface, you can easily learn all the features.

What do you dislike most about this product?

There is nothing as of now.

What recommendations would you give to someone considering this product?

It is beneficial for teamwork, very easy for real-time messaging and call/huddle.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jessica F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Great tool for communication & team collaboration!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack stands out for its powerful integrations, intuitive user interface, and focus on team collaboration.

What is your favorite aspect of this product?

The ease of communication and the extensive integration options with other tools.

What do you dislike most about this product?

So far, there isn’t anything I dislike about Slack. It meets all of my expectations.

What recommendations would you give to someone considering this product?

Evaluate your team’s needs and explore the integrations to make the most out of Slack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alex W.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Collaboration Done Right, Minus the Chaos

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Whether it’s Jenkins for our CI/CD pipeline, GitHub for code pushes, or Google Drive for file sharing—Slack plugs into the tools we already use without much friction

What is your favorite aspect of this product?

I can’t tell you how many times we’ve had 10 different side conversations going, and with threads, it’s like each one has its own little room. Makes it so much easier to track conversations without feeling like you’re swimming in noise.

What do you dislike most about this product?

One thing that bugs me is how cluttered the interface can get, especially if you’re part of multiple workspaces

What recommendations would you give to someone considering this product?

Slack is fantastic if your team has a lot of moving pieces—like mine. But take the time to set up the notifications properly

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

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