What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
umu k.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Instrument for Group Communication
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack provides a very structured chat system with distinct channels for various projects or topics, which aids in maintaining order in chats.
What is your favorite aspect of this product?
Better file and document structure and searchability are provided by the upgraded file management system.
What do you dislike most about this product?
Extensive use or a high number of channels and integrations may cause performance to lag.
What recommendations would you give to someone considering this product?
Slack is ideal for teams needing a centralized platform for communication with strong integration capabilities.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Nicholas M.
- Role: Human Resources
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Sep 2024
No ONE tool
Likeliness to Recommend
What differentiates Slack from other similar products?
Quick and effective search capabilities.
What is your favorite aspect of this product?
No participant is barred from information access no matter his/her timezone.
What do you dislike most about this product?
So far it has performed well
What recommendations would you give to someone considering this product?
Tis is top secret for staging collaboration victory.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Harshani A.
- Role: Operations
- Industry: Other
- Involvement: Vendor Management and Renewal
Submitted Sep 2024
Best platform, never disappoints you!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack offers wide range of features in a single platform, making it the ideal platform anyone to use.
What is your favorite aspect of this product?
Although everything about Slack is excellent, however the best feature that has recently been added to Slack is the ability to do video calls which negates the need to use Google Meet for unprofessional meetings.
What do you dislike most about this product?
I don’t dislike anything about Slack, its the best software for connecting with teams.
What recommendations would you give to someone considering this product?
If anyone is looking for the variety of features in a single platform, including huddles, tasks, group chats, channels, personal DMs, you can go for it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing