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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Purnambica K.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Communicate and Work the best way with Slack !

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The best feature of Slack is its promising User friendly interface with intuitive design for cross functional collaboration. Channel centric approach is important for businesses to communicate and collaborate together in the best way. Slack is the one stop most cost effective messaging platform for businesses to work and collaborate real time in the best way possible unlike other platforms.

What is your favorite aspect of this product?

Customer friendly interface and powerful search functionality with AI powered customization available to get integrated as per business needs

What do you dislike most about this product?

No issues faced ever.

What recommendations would you give to someone considering this product?

Strong recommendation to adopt Slack platform in trial version and then go ahead with detailed customization without much added cost and powerful slack connect functionality for improved user experience.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Simon K.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Cost friendly product

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack offers advanced search functions that include filters, modifiers, and file previews, making it easy to find past conversations and shared files. Built-in Slackbot assists with reminders, automated messages, and quick information retrieval, enhancing productivity.

What is your favorite aspect of this product?

Strong Focus on Collaboration: Features like threads, file sharing, and integrated video calls promote seamless collaboration, reducing the need for switching between different tools.

What do you dislike most about this product?

Limited Video and Voice Capabilities: While Slack offers video and voice calls, they lack advanced features found in dedicated platforms like Zoom or Microsoft Teams.

What recommendations would you give to someone considering this product?

Customize Notifications: Set up personalized notification preferences to avoid distraction, especially if you have many channels. Use keywords and mute unimportant channels.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Over Delivered

Skever M.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Slack your Work in Order

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

• Slack's user-friendly design simplifies navigation and reduces the learning curve, making it accessible for users of all technical levels. • Channels can be tailored for specific projects, teams, or topics, allowing for focused discussions. Users can also create private channels and direct message groups. • Slack supports thousands of third-party app integrations, enabling seamless workflows across various tools (e.g., Google Drive, Asana, GitHub). This flexibility allows teams to customize their workflows according to specific needs. Slack's advanced search capabilities allow users to quickly find past messages, files, and channels.

What is your favorite aspect of this product?

One of the standout aspects of Slack is its flexible and organized communication structure through channels. This feature allows teams to create specific channels for different projects, topics, or departments, which helps keep discussions focused and relevant. It not only reduces clutter but also enhances collaboration by enabling team members to join conversations that matter to them while maintaining a clear overview of all activities. This organizational capability, combined with real-time messaging and powerful search functionality, makes it easy to find information and stay connected, even in fast-paced environments.

What do you dislike most about this product?

One of the main drawbacks of Slack is its notification overload. With numerous channels and direct messages, users can easily become inundated with notifications, which can lead to distractions and difficulty concentrating. While customizable notification settings help mitigate this, the initial setup can be overwhelming for new users. Additionally, if team members do not manage their notifications effectively, important messages can be missed amidst the noise. This challenge may hinder productivity, especially in larger organizations with active communication.

What recommendations would you give to someone considering this product?

1. Take advantage of Slack's free version to explore its features and see if it meets your team's needs before committing to a paid plan. 2. Establish guidelines for creating and managing channels. This will help keep conversations organized and relevant, making it easier for team members to find information. 3. Explore and integrate tools your team already uses, such as project management software, calendars, and file-sharing services, to streamline workflows and enhance productivity. 4. Encourage team members to customize their notification settings to reduce noise. Using the "Do Not Disturb" feature during focused work times.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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