What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Lucia M.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Sep 2024
My Experience With Slack
Likeliness to Recommend
What differentiates Slack from other similar products?
With this software, we have amazing team communication features. The software is also a great Workforce management tool.
What is your favorite aspect of this product?
I like that Slack is both powerful and affordable. It handles employee communication effortlessly. It comes with amazing Workforce Manage features.
What do you dislike most about this product?
Slack has been amazing. All features works. No flaws.
What recommendations would you give to someone considering this product?
For business use, Slack offers best features. I recommend it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Himanshu V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Great for team collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack touts ease of use, a real-time messaging interface, an enormous amount of integrations with other tools, and great customization over notifications. This makes channels in it much easier to organize, and the search is strong, to boot
What is your favorite aspect of this product?
My favorite aspect of Slack is its channel-based organization. It allows for clear, topic-specific conversations, making it easier to manage and track discussions within a team or project, enhancing overall communication and collaboration efficiency
What do you dislike most about this product?
A drawback with Slack is information overdose. With many channels involved and notifications flowing all around, Slack is overwhelming to handle, making one have problems concentrating on work and hence manage time effectively
What recommendations would you give to someone considering this product?
If I had to advise anybody on the use of Slack, I would say start with a clear structure of channels and guidelines for communications from the beginning so that clutter does not build up. Use integrations and automate as many workflows as possible. Last but not least, revisit your notification settings regularly and readjust to help you stay focused and productive
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Caring
- Role: Public Sector
- Industry: Utilities
- Involvement: End User of Application
Submitted Sep 2024
Great as a standalone application
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Caring
- Saves Time