What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Atutha F.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2024
Slack Handles Communication Effectively
Likeliness to Recommend
What differentiates Slack from other similar products?
Besides communication, Slack also makes work management easy.
What is your favorite aspect of this product?
With Slack, I like that handling team communication is super easy. It makes boosting productivity easy Offers some great work management features
What do you dislike most about this product?
No negative experiences. Slack is great.
What recommendations would you give to someone considering this product?
Slack has it all. It's the best I have used. I recommend it
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Effective Service
Arvid O.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Simple, efficient and excellent for communication.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack keeps everything organized, makes it easy to centralize communications, and ensures you don't miss any important details. Our ability to collaborate as a team and communicate in real time has increased significantly, allowing us to stay organized and make decisions more quickly.
What is your favorite aspect of this product?
I like the easy-to-use design, instant messaging, strong integration, and well-organized channels that facilitate greater productivity and teamwork.
What do you dislike most about this product?
If your company uses Slack a lot to share documents, file storage limits can sometimes be a hurdle.
What recommendations would you give to someone considering this product?
Slack is a reliable platform that has everything we need in one place. It is perfect for maintaining formal and informal communication and is easy to use and set up for both those with and without technical skills.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Amiya S.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
Great for team collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack’s workflows allow for custom automations, enabling teams to streamline repetitive tasks and improve efficiency.
What is your favorite aspect of this product?
My favorite aspect of Slack is its seamless integration with other tools using simple webhooks.
What do you dislike most about this product?
Overwhelming volume of notifications it can generate
What recommendations would you give to someone considering this product?
Organize your channels by projects, teams, or specific topics to avoid clutter and keep conversations focused.
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Unique Features