What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Anirudh J.
- Role: Information Technology
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Sep 2024
"Multiple Screen Sharing", "Searchable History"
Likeliness to Recommend
What differentiates Slack from other similar products?
1) Slackbot 2) User-Friendly Interface 3) Notifications 4) Ecosystem
What is your favorite aspect of this product?
Support multiple screen share at a time which increases the productivity.
What do you dislike most about this product?
Constant notifications which can lead to information overload and make it challenging to focus on important tasks.
What recommendations would you give to someone considering this product?
1) Evaluate your needs 2) Manage notifications 3) Plan your channels
Pros
- Efficient Service
- Respectful
- Acts with Integrity
- Reliable
Aniruddh B.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
"Amazing, feature rich product"
Likeliness to Recommend
What differentiates Slack from other similar products?
- it is way more feature rich compared to other players
What is your favorite aspect of this product?
- the ability to add-on apps as per your requirement
What do you dislike most about this product?
- nothing as such. Sometimes the initial set-up is a pain
What recommendations would you give to someone considering this product?
- use the free version extensively and then if it fits your environment, go to the paid version
Pros
- Trustworthy
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Sravan Kumar K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
excellent messaging app
Likeliness to Recommend
What differentiates Slack from other similar products?
Easy communication for internal employees and external clients. large number of approved apps for integration. guest user accounts.
What is your favorite aspect of this product?
Automation and external connections
What do you dislike most about this product?
huddle is poor performance. we need to try multiple times to make the perfect call
What recommendations would you give to someone considering this product?
If you are looking for a messaging app for internal employees and external clients or users, Slack is perfect.
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Reliable