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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Renato L.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A Great Business Messaging Software

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It's both ideal for employee communication and ensure effective collaboration.

What is your favorite aspect of this product?

I like the ease of communication with Slack in place. It helps in collaboration leading to easy task and project management.

What do you dislike most about this product?

Slack has handled well. No serious flaws.

What recommendations would you give to someone considering this product?

For instant business messaging, Slack is the key. You also enjoy enhanced collaboration and I recommend it.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Nilesh K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

"Versatile instrument and ideal for office use."

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack's versatility is its greatest feature. It's incredibly simple to keep everything organized because I can communicate with people one-on-one or in groups, and there are numerous channels for different topics or tasks.

What is your favorite aspect of this product?

The chat threads add a wonderful touch to this application, which is easy to use and integrates well with the workplace. I really enjoy that you can use it as a personal agenda and make reminders for yourself.

What do you dislike most about this product?

Although there is room for improvement, the mobile app is an excellent tool for daily communication.

What recommendations would you give to someone considering this product?

Slack ought to provide a feature that allows users to either modify or delete messages.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

SAYAN J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Center for team interaction and teamwork.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Its vast app directory and third-party trello, google drive, and github connectors boost productivity.

What is your favorite aspect of this product?

Share video messages in slack clips to boost teamwork.

What do you dislike most about this product?

Integration and messaging history limits may make the free version problematic for larger organizations.

What recommendations would you give to someone considering this product?

Use this hub for effective teamwork and communication. Ideal for multi service, tech heavy organizations.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Respectful

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