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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Elizabeth T.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Competent work messaging hub.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The most important advantage that I think Slack has got over close rival messaging tool has to be " ease of use ". The learning process to perfect how to send messages and join conversations on Slack channels is a matter of between a few hours and a day. This fast learning curve is very important for teams and organizations where productivity and easy adaptation of employees to software tools is prioritized.

What is your favorite aspect of this product?

I love the Slack search function. This is one of the reasons why Slack has been effective for me. I rely on the search function to find particular conversations from days , weeks or months ago, even on occasions when I am unable to recollect the exact channels where the conversations took place.

What do you dislike most about this product?

Slack just makes conversations between teammates very easy or maybe I should just say too easy. Although this is something to like from my perspective as a user and has led to more productivity at work for me, it has also been a source of distraction as there have been so many times where conversations I have had on Slack easily evolved into non-work discussions.

What recommendations would you give to someone considering this product?

Slack is an highly efficient means of communication and one which I think teams and companies should give a try.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Kishan Y.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

The best team collaboration tool.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Workflow automation makes slack ideal for productive teams.

What is your favorite aspect of this product?

In huddles, video and screen sharing facilitate rapid meetings.

What do you dislike most about this product?

Managing threaded conversations can be complicated.

What recommendations would you give to someone considering this product?

Recommended for enterprises seeking robust integration, automation, and scalable communication.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service

Gaurav G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Good product for cross geographical collaboration

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It has lot of features and the favorite part is multiple instances can be deployed or made depending on different projects.

What is your favorite aspect of this product?

Good for consulting companies.

What do you dislike most about this product?

The product is good. There is nothing to dislike

What recommendations would you give to someone considering this product?

It is a good product with collaboration as the key. You can go ahead.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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