What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSlack Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Slack.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Joshua A.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Fostering Seamless Team Collaboration with Slack.
Likeliness to Recommend
What differentiates Slack from other similar products?
Ability to create digital workspace for teams.Powerful search functionality.Integration capability with almost all existing tools.Offers 24/7 customer support.Intuitive and user-friendly interface that makes it simple to use and navigate.
What is your favorite aspect of this product?
Slack enhances seamless team communication and collaboration.Ability to send and receive direct messages.Ability to create team channels.Slack keeps teams conversation organized and secure.Ease of files sharing.
What do you dislike most about this product?
I wish Slack had a video conferencing feature.
What recommendations would you give to someone considering this product?
To enhance real-time team communication and collaboration Slack is best platform to have.Again, Slack is a convenient platform that enables seamless instant messaging.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Javier R.
- Role: Finance
- Industry: Construction
- Involvement: End User of Application
Submitted Sep 2024
Construction Conversations with Slack!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack isn’t just another messaging app; it’s a hub that ties together all the threads of our daily operations. What sets Slack apart from the countless other communication tools out there is its ability to integrate with almost every other software we use. From linking up with our Google Drive to integrating with project management tools like Trello, Slack has become the place where all our important conversations happen.
What is your favorite aspect of this product?
Slack’s search functionality. Given the sheer volume of messages and documents we handle, being able to quickly search and locate past conversations or files is invaluable. There may be information overload, other than
What do you dislike most about this product?
Maybe information overload. Nothing else.
What recommendations would you give to someone considering this product?
I’d recommend Slack to any company, but particularly to those in industries like ours where coordination between various teams and stakeholders is key. If you’re looking to enhance collaboration and keep your projects running smoothly, Slack is a tool worth investing in.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anchal B.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Sep 2024
Easy to use Fantastic Feature Easy to interact
Likeliness to Recommend
What differentiates Slack from other similar products?
I like how easy it is to use Slack. Instant messages with team collaboration and integration with some third-party apps like GDrive, Google Calendar, etc.,
What is your favorite aspect of this product?
slack unites the team and and makes the communication and important task addres to everyone.
What do you dislike most about this product?
I have not seen any such feature so far in Slack.
What recommendations would you give to someone considering this product?
I love all the functions, and I easily jump on calls with teammates to fix issues and track conversations with the ability to reply in a thread.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing