What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Prithvi R.
- Role: Information Technology
- Industry: Machinery
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Powerful Collaboration Tool
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack stands out for its intuitive interface, extensive integration ecosystem, and strong focus on real-time communication. Its channel-based structure allows for organized conversations, and the ability to integrate with hundreds of apps and services makes it highly adaptable to various workflows. Slack’s attention to user experience, with features like customizable notifications, emoji reactions, and threaded conversations, also sets it apart from many competitors.
What is your favorite aspect of this product?
My favorite aspect of Slack is its seamless integration with other tools and services. Whether it's project management apps, file storage, or custom bots, the ability to connect Slack with virtually any service makes it a central hub for team communication and productivity.
What do you dislike most about this product?
The thing I dislike most about Slack is its sometimes overwhelming volume of notifications, especially in larger organizations or active channels. While Slack offers some customization for notifications, managing them effectively across multiple channels can be challenging, leading to potential information overload.
What recommendations would you give to someone considering this product?
If you're considering Slack, think about how it will fit into your current workflow and which integrations you’ll need. Take the time to set up channels and notifications thoughtfully to avoid overwhelming your team. It’s also worth considering the cost, especially for larger teams, as the pricing can add up quickly. Start with the free version to see if it meets your needs before committing to a paid plan.
Pros
- Client Friendly Policies
- Efficient Service
- Effective Service
- Generous Negotitation
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Fair
Simran S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
Effective and fun method to network with coworker.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is smartly intended for entrepreneurs, saving time.
What is your favorite aspect of this product?
Slack is great for team communication. absolutely love it!
What do you dislike most about this product?
No major downsites yet. slack is very user friendly.
What recommendations would you give to someone considering this product?
Slack helps me professionally organise meetings and team realtionships.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Effective Service
Karthick R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Easy to use but hard to get old files
Likeliness to Recommend
What differentiates Slack from other similar products?
User-Friendly Interface, Channel-Based Communication, Search Functionality
What is your favorite aspect of this product?
My favorite aspect of Slack is its integration ecosystem. The ability to connect with thousands of third-party apps, from project management tools like Trello and Asana to cloud storage services like Google Drive and Dropbox, really stands out. This makes Slack not just a communication platform, but a central hub where all your tools and workflows can come together seamlessly.
What do you dislike most about this product?
Notification Overload, Complexity in Customization, Cross-Device Synchronization
What recommendations would you give to someone considering this product?
Channel Organization, Set Notification Preferences
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service