Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Prithvi R.

  • Role: Information Technology
  • Industry: Machinery
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Powerful Collaboration Tool

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack stands out for its intuitive interface, extensive integration ecosystem, and strong focus on real-time communication. Its channel-based structure allows for organized conversations, and the ability to integrate with hundreds of apps and services makes it highly adaptable to various workflows. Slack’s attention to user experience, with features like customizable notifications, emoji reactions, and threaded conversations, also sets it apart from many competitors.

What is your favorite aspect of this product?

My favorite aspect of Slack is its seamless integration with other tools and services. Whether it's project management apps, file storage, or custom bots, the ability to connect Slack with virtually any service makes it a central hub for team communication and productivity.

What do you dislike most about this product?

The thing I dislike most about Slack is its sometimes overwhelming volume of notifications, especially in larger organizations or active channels. While Slack offers some customization for notifications, managing them effectively across multiple channels can be challenging, leading to potential information overload.

What recommendations would you give to someone considering this product?

If you're considering Slack, think about how it will fit into your current workflow and which integrations you’ll need. Take the time to set up channels and notifications thoughtfully to avoid overwhelming your team. It’s also worth considering the cost, especially for larger teams, as the pricing can add up quickly. Start with the free version to see if it meets your needs before committing to a paid plan.

Pros

  • Client Friendly Policies
  • Efficient Service
  • Effective Service
  • Generous Negotitation

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Fair

Simran S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Effective and fun method to network with coworker.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is smartly intended for entrepreneurs, saving time.

What is your favorite aspect of this product?

Slack is great for team communication. absolutely love it!

What do you dislike most about this product?

No major downsites yet. slack is very user friendly.

What recommendations would you give to someone considering this product?

Slack helps me professionally organise meetings and team realtionships.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Karthick R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use but hard to get old files

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

User-Friendly Interface, Channel-Based Communication, Search Functionality

What is your favorite aspect of this product?

My favorite aspect of Slack is its integration ecosystem. The ability to connect with thousands of third-party apps, from project management tools like Trello and Asana to cloud storage services like Google Drive and Dropbox, really stands out. This makes Slack not just a communication platform, but a central hub where all your tools and workflows can come together seamlessly.

What do you dislike most about this product?

Notification Overload, Complexity in Customization, Cross-Device Synchronization

What recommendations would you give to someone considering this product?

Channel Organization, Set Notification Preferences

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Most Popular Slack Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019