What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Riley S.
- Role: Industry Specific Role
- Industry: Media
- Involvement: End User of Application
Submitted Aug 2024
Love for remote work!
Likeliness to Recommend
What differentiates Slack from other similar products?
There are countless programs out there, but Slack has been a huge help for our small remote team. We use it daily to communicate, and have yet to run into issues with it (it's been 4 years since I started with the company).
What is your favorite aspect of this product?
I like how easy it is to use. I like the idea of an active/non-active status vs. having to move a mouse on Teams. It's also nice to be able to set certain "away" messages so your team always knows what you're up to!
What do you dislike most about this product?
I have zero complaints!
What recommendations would you give to someone considering this product?
If you're looking for a more call-based program, Teams may be better. However, we use a different program for that, so we use Slack strictly for messaging, and it's been wonderful. It's also great if you're looking to use it in conjunction with other apps (i.e., Google calendar, Zapier, and more)
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Sukh S.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Aug 2024
User-Friendly Software
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack's search functionality is highly effective, allowing users to filter messages, files, and channels by specific users, dates, or keywords. This capability makes it easy to locate past conversations or documents.
What is your favorite aspect of this product?
What I appreciate most about Slack is its seamless integration with various tools and services, which enhances workflow automation. The powerful API supports custom integrations, making it adaptable to different IT environments. Additionally, its user-friendly interface facilitates team communication and collaboration across multiple channels.
What do you dislike most about this product?
While threads help organize conversations, they can be difficult to navigate, especially in busy channels. Important replies might be missed, or it can be challenging to follow ongoing discussions within threads.
What recommendations would you give to someone considering this product?
Slack is suitable for both small teams and large organizations, but setup strategies will vary. For larger teams, it's important to carefully plan channel organization and communication management to prevent disorder.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Simon M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to use product!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack’s search function is powerful, allowing users to search across messages, files, and channels with filters for specific users, dates, or keywords. This helps in quickly finding past conversations or documents.
What is your favorite aspect of this product?
my favorite aspect of Slack is its seamless integration with various tools and services, which enhances workflow automation. The robust API allows for custom integrations, making it highly adaptable to different IT environments. Additionally, its intuitive interface simplifies team communication and collaboration across multiple channels.
What do you dislike most about this product?
While threads help organize discussions, they can be confusing to navigate, especially in busy channels. It’s easy to miss important replies or lose track of conversations happening within threads.
What recommendations would you give to someone considering this product?
Slack works well for both small teams and large organizations, but how you set it up will differ. For larger teams, consider how you’ll organize channels and manage communication to avoid chaos.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing