Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Riley S.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Love for remote work!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

There are countless programs out there, but Slack has been a huge help for our small remote team. We use it daily to communicate, and have yet to run into issues with it (it's been 4 years since I started with the company).

What is your favorite aspect of this product?

I like how easy it is to use. I like the idea of an active/non-active status vs. having to move a mouse on Teams. It's also nice to be able to set certain "away" messages so your team always knows what you're up to!

What do you dislike most about this product?

I have zero complaints!

What recommendations would you give to someone considering this product?

If you're looking for a more call-based program, Teams may be better. However, we use a different program for that, so we use Slack strictly for messaging, and it's been wonderful. It's also great if you're looking to use it in conjunction with other apps (i.e., Google calendar, Zapier, and more)

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sukh S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

User-Friendly Software

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack's search functionality is highly effective, allowing users to filter messages, files, and channels by specific users, dates, or keywords. This capability makes it easy to locate past conversations or documents.

What is your favorite aspect of this product?

What I appreciate most about Slack is its seamless integration with various tools and services, which enhances workflow automation. The powerful API supports custom integrations, making it adaptable to different IT environments. Additionally, its user-friendly interface facilitates team communication and collaboration across multiple channels.

What do you dislike most about this product?

While threads help organize conversations, they can be difficult to navigate, especially in busy channels. Important replies might be missed, or it can be challenging to follow ongoing discussions within threads.

What recommendations would you give to someone considering this product?

Slack is suitable for both small teams and large organizations, but setup strategies will vary. For larger teams, it's important to carefully plan channel organization and communication management to prevent disorder.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Simon M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use product!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack’s search function is powerful, allowing users to search across messages, files, and channels with filters for specific users, dates, or keywords. This helps in quickly finding past conversations or documents.

What is your favorite aspect of this product?

my favorite aspect of Slack is its seamless integration with various tools and services, which enhances workflow automation. The robust API allows for custom integrations, making it highly adaptable to different IT environments. Additionally, its intuitive interface simplifies team communication and collaboration across multiple channels.

What do you dislike most about this product?

While threads help organize discussions, they can be confusing to navigate, especially in busy channels. It’s easy to miss important replies or lose track of conversations happening within threads.

What recommendations would you give to someone considering this product?

Slack works well for both small teams and large organizations, but how you set it up will differ. For larger teams, consider how you’ll organize channels and manage communication to avoid chaos.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Slack Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019