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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sarin J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Powerful tool for project and task management.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Unlike simpler task management tools, Jira’s advanced issue tracking system is superb, providing detailed insight into bug reporting and resolution.

What is your favorite aspect of this product?

Advanced roadmaps allow for visualizing long term project plans, which is essential for managing larger teams and timelines.

What do you dislike most about this product?

It can feel overwhelming with all the features available, particularly for smaller teams or simpler projects.

What recommendations would you give to someone considering this product?

I recommended for medium to large teams who need customizable workflows and a powerful project management platform.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Cons

  • Inhibits Innovation
  • Less Effective Service
  • Less Transparent

Maryam A.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Construction Meets Control

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Mobile devices play a huge role in keeping our logistics, schedules, and communication flowing. That’s where Ivanti Neurons for Mobile Device Management (MDM) comes in and really stands out.

What is your favorite aspect of this product?

One feature that’s been a game-changer for us is the zero-touch provisioning. We’re regularly onboarding new site workers or supervisors, and with Ivanti, getting their devices set up is almost instant. The devices come pre-configured, which means no more manual setups or running around the office trying to get tablets, phones, or laptops up and running.

What do you dislike most about this product?

While Ivanti Neurons does a stellar job at device management, the user interface could use some streamlining. It’s powerful, no doubt, but navigating through some of the settings—especially when customizing workflows—can feel a bit clunky

What recommendations would you give to someone considering this product?

Would I recommend Ivanti Neurons for MDM? Absolutely, especially if your company is like ours, where devices are constantly on the move between job sites and teams. It’s a lifesaver for anyone dealing with logistics and security, and the automation features really set it apart.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

sangeetha G.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Great product for everyday communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Huddle is a great feature. Both individual and group huddles come in handy and are a quick way to work with folks who are remote

What is your favorite aspect of this product?

Slack huddle is my favorite and use it on day to day basis. Also integration with other applications like jira, pagerduty makes it an indispensible tool for organizations these days

What do you dislike most about this product?

Nothing at the moment. Features like jamboard would be great add ons though

What recommendations would you give to someone considering this product?

Mandatory tool for companies with remote employees. It really helps bridge the geo constraints

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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