What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Nadia S.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Very helpful and keeps innovating
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is very intuitive, easy to use. The new features (lists, automation) are very user friendly and intuitive and very helpful! Loved it!
What is your favorite aspect of this product?
Very easy to implement and to use. New members of the team are integrated right away. We use is daily and it is our main source of communication since we are mostly working remotely.
What do you dislike most about this product?
Before the new features were launched it missed a few features, but now it looks great!
What recommendations would you give to someone considering this product?
Go ahead. Very helpful on communication, task management, internal communication and more.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
The Essential Instrument for Group Interaction.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Deepanshu R.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2024
Good for Startups
Likeliness to Recommend
What differentiates Slack from other similar products?
Its cost is less and can be open as a web and app both.
What is your favorite aspect of this product?
you can share multiple files in one go without compressing it.
What do you dislike most about this product?
Audio quality is not good has to be improved
What recommendations would you give to someone considering this product?
Don't jump to the subscription model at initial stage
Pros
- Continually Improving Product
- Trustworthy
- Effective Service
- Inspires Innovation