What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Radhika M.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to use and collaborative
Likeliness to Recommend
What differentiates Slack from other similar products?
UI and group chats. Can be used inter companies
What is your favorite aspect of this product?
I can use with clients as well
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
It is good to have
Pros
- Helps Innovate
- Unique Features
- Effective Service
- Fair
Hariprasad G.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Useful product, easy to understand and use
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is very easy to use and to connect with different teams and the option of sending messages in thread which i have not seen in other products
What is your favorite aspect of this product?
My favorite aspect might where i can add a new member to existing chat and still he can see the chats that happened before he joined the chat.
What do you dislike most about this product?
I dont have any feature or something that i dislike in slack
What recommendations would you give to someone considering this product?
You can go blindly for this product compared to other products in the market
Pros
- Performance Enhancing
- Efficient Service
- Respectful
- Helps Innovate
Dilip G.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
Slack is fantastic software for team projects
Likeliness to Recommend
What differentiates Slack from other similar products?
I feel channel based communication in slack is the feature which differentiate slack from others similar software
What is your favorite aspect of this product?
My favourite aspect of the software is Customisable notifications which allow me to prioritise important conversations
What do you dislike most about this product?
There is limited file management in this software compared to dedicated file storage solutions
What recommendations would you give to someone considering this product?
I strongly recommend slack as it provides channel base communication and file sharing. Which save my so much time
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features